Customer Success Student Assistant

Join Enalyzer’s Customer Success Team – Student Position (1–3 days/week)

Are you a student looking to gain real work experience? Join Enalyzer’s Customer Success Team 1–3 days a week – we’re flexible and offer more hours during busy periods. Work is primarily done from our Copenhagen office, but remote work is possible from time to time.

ABOUT THE ROLE

Your main responsibility is to help our users by providing top-notch customer service through email, chat, and online meetings. You’ll answer technical questions, solve problems, and ensure a smooth experience for our users.

Along the way, you’ll gain solid hands-on experience with our survey platform, including learning about:

• Data handling and reporting
• Platform integrations (e.g. Power Automate, webhooks, and Zapier)
• Automations and advanced configurations

Once you've mastered that, you’ll have the chance to grow into other areas based on your interests and skills – such as:

• Writing and updating help center articles
• Managing our LinkedIn
• Creating learning videos for YouTube
• Hosting or assisting with webinars

We encourage you to try things out and bring your own ideas. Many of our team members started in this role and moved on to Sales or Consulting.

WHAT WE’RE LOOKING FOR

• Professional English skills
• Preferably fluent in a Scandinavian language or Dutch due to our client base
• Problem-solving mindset and great communication skills
• Service-oriented and organized
• 2 years left in your studies (preferably in a relevant field)

ABOUT ENALYZER

We’re a survey software and consultancy company based in Refshaleøen, Copenhagen – surrounded by festivals, great food, and creative energy. With offices in Norway, Sweden, and the Netherlands, we serve a global customer base of over 160,000 users. Our culture is informal, collaborative, and open to new ideas.

QUESTIONS?

Reach out to Jakob Roed at Jakob.Roed@enalyzer.net.