Student Assistant – CRM: Customer Experience

Maersk is a global expert in integrated logistics and have been industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of what’s possible, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

About The Role

This position offers the opportunity to take part in CRM Digital Transformation; where we identify, define, develop, and implement the mix of process, technology, and culture to improve the customer’s experience with personalized yet automated digital journeys. We are passionate about using technology to solve our customers supply chain challenges.

We prioritise data-driven decision-making and cross-functional collaboration to deliver world-class customer experiences. A focused but balanced working environment, where we are passionate about continuous learning and self-growth through our active community of practices, and internal events.

You will be doing

• Responsible for Cx Agent Onboarding and collaboration with internal stakeholders
• Assisting Cx Product Owners with General Feature Enhancements user stories
• Assisting Product Owners in developing, planning, implementing, and evaluating various innovative projects on CRM
• Supporting Product Owners and Leaders with analyses, data insights and reports
• Assisting with administrative tasks when needed for offsites or other department tasks
• Taking part in everyone having FUN at work

We are looking for

We encourage applications from people who possess some, if not all, of the preferable skills listed below. If you are passionate about learning and growing, and believe you can contribute to our team, we encourage you to apply!

• We welcome applications from students on either bachelor’s or master’s degrees.
• Can do attitude and a desire to learn alongside a willingness to take ownership
• Ability to handle ambiguous situations with excellent communication skills
• Skills in data analytics, preferably with competences in Excel, PowerBI or similar.
• Interest in learning about new technologies including Salesforce.com
• Flexible on working hours (20 hours/weekly) at our office at Esplanaden, Copenhagen.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.