Field Service Engineer

“With a keen technical eye, you will be able to quickly understand customers’ technical needs, anticipate potential problems and be able to create high confidence”

If the above suits you, it may very well be you that we are looking for to this exciting position.

About ARODO

ARODO is a part of the CORPAX Group located with HQ in Arendonk, Belgium.

CORPAX is a solution-driven, creative, and internationally oriented organization. Its people are all experts in packaging technology and mechanical engineering, pursuing the same goal, delivering tailored product-specific customer solutions.

CORPAX believes that only the highest levels of professionalism, solution expertise and quality standards can create a great environment where employees can excel.

For more detailed information about ARODO, please have a look at https://www.arodo.com/

About the job and tasks:

You will work from your home office. You are reporting hierarchically to Service Manager, Koen Vanrintel, based in Arendonk and you will work close together with Sales Manager, Ulrich Knudsen, based in Aalborg.

Keeping in close contact with the service operations at the Belgian based HQ, you will build strong relationships at multiple levels with your customers.

Your main tasks:

Field Service

• Conduct field service calls providing installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services
• Conduct site visit meetings with customer contacts to explain job scope and work completed. Conduct training with customers personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
• Proactively assess, clarify and validate customer needs
• Build long lasting relationships/partnerships with ARODO customers
• Comply with company, customer and industry safe working practices
• Ensure paperwork, timesheets, SMS-entries, expenses and other paperwork functions are completed promptly, on time and to a high quality.

Communication

• Communicate effectively with corporate (service) management and global service support team
• Communicate pro-actively with customers and support the Field Service Team to attain industry-leading levels of customer service
• Provide equipment reliability feedback to quality engineering and collaborate on improvements

Other

• Adhere to expenditure budgets related to territory sales activity at all levels
• Comply to industry, company, and customer safe working practices

With your base in the central part of Jutland/Vejle/Kolding you shall be able to travel a lot, primarily in Denmark, but also in the other Scandinavian countries and the northern part of Germany. There will also be travelling to Arendonk in Belgium due to meet colleagues and training/meetings.

Qualifications:

The preferred candidate will have 5y experience in a field service environment and 3y experience with diagnosing, troubleshooting, emergency service and repairing electrical and mechanical equipment problems in the field.

If you have experience with Industrial packaging lines, it will be an advantage but not a requirement.

The preferred candidate will have a Bachelor’s Degree in Engineering or similar relevant education.

About you and your personality

As a person, you thrive working in an environment with changing priorities, acting both local and global, while maintaining an eye on the details at the costumers.

You are serviceminded, outgoing, structured, and proactive. You are able to take responsibility, own decisions, and do not mind helping to a colleague from time to time.

You thrive in an informal environment and you possess a good dose of humor.

As you are a part of a global organization, speaking and writing Danish and English is a prerequisite

Opportunities and offerings:

You will be offered a competitive salary package and most of all, the chance to make a real difference by being part of a global team. When you take responsibility, you will have a lot of freedom as well.