Store Manager

Are you crazy about streetwear and sneakers like us? Who loves to lead and motivate a team and provide customers with the best customer experience possible?

Do you have experience being a team leader, love motivating colleagues and have a good understanding of how to drive sales and maximize store profitability?

If yes, keep reading as we are looking for a new Store Manager for our store in Fields Shopping Center in Copenhagen.

Role Overview:

Managing the store team, you will focus on driving sales and maximizing store profitability, while providing industry-leading service and training your team to excel and develop in sales. You will continue to exceed your store's KPIs and maintain the company standards while following company guidelines. Most importantly, you will represent JD Sports in the most professional manner.

• Ensure that the company policy, including all branch rules and procedures, contract of employment, security, and any other standing orders notified, is adhered to at all times within the branch.
• Ensure that government legislation affecting the branch environment is observed at all times.
• Train and develop internal staff and promote progression within the group.
• Lead in-store recruitment, new starter inductions, and staff training.
• Health & Safety company procedures are followed at all times.
• Ensure that all expenses are kept to a minimum and incurred only when justified.
• Have ownership of administrative responsibilities regarding retail development, vacant premises, scheduling, and local trading patterns which may affect the branch.

Sales

• Confident use of the store’s dashboard to analyze KPIs and ensure that targets are achieved and, where possible, exceeded.
• Utilize in-store devices, ensuring that all team members are driving this at every opportunity.
• The staffing structure in the branch allows adequate floor coverage at all times, taking into account normal peaks and troughs in the sales pattern.
• Support the team in encouraging customers to return as a result of courteous and competent service.
• The branch interior and exterior are clean and tidy at all times.
• Ensure that targets are achieved and, where possible, exceeded.

Customer Service

• Maintain customer retention by providing first-class service. Deal with inquiries and complaints and resolve the issue/request. Drive consistency within your internal teams to achieve the highest service levels.
• Motivate and train the team to ensure that customers are given courteous, considerate, and responsible advice.
• Ensure that the personal appearance and standard of dress of all staff is in accordance with company policy and that staff uniforms, where provided, are worn.
• Deal with all customer complaints, whether out of service or merchandise, according to company policy, ensuring that they are handled promptly, courteously, and objectively.
• Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
• Attract, engage, and motivate customers into making purchases in-store by using the latest visual techniques.
• Ensure that all new products and advertised products are visible and in the correct locations.
• Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.

Skills, Experience & Knowledge Needed

• Experience in leading and motivating a team.
• Strong verbal and written communication skills.
• IT skills - Microsoft Outlook, Word, and Excel.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Discretionary Bonus Scheme.
• Staff Discount On JD Group and other brands within the organization.
• Pension Scheme.
• Personal development opportunities to learn and develop at work.

We are looking forward to your application!