Customer Support Agent

Solve problems. Make customers happy.
Quick apply

We are looking for tech-savvy Customer Support Agent to join our Tech team in Stockholm.
That’s what we’re doing here at Mynewsdesk! We help all companies, not only the established ones, with access to an audience to grow engagement for their mission and build brand awareness

Mynewsdesk is a leading online PR-platform, currently serving about 4000 customers world wide.

We are expanding our customer base and need to work smart to keep our high quality and personalized support and service that we today supply our customers with.

Key Responsibilities:

• Manage technical issues reported by customers and colleagues
  
• Collaborate extensively within your team and across other departments to ensure smooth operations and continuous learning
  
• Work closely with the Product development teams to make sure we come up with the best solutions for our customers
  
• Contribute to process improvements and innovation within the team, particularly focusing on AI integrations for customer support function
  

This role is vital in how our customers perceive us as a company and their experience with the product. Our aim is to create an environment in which you can grow, develop and – most importantly - succeed!

What are we looking for?

• A customer centric and analytical troubleshooter who will join our international Support team
• You are eager to learn, driven to understand the product thoroughly, continuously seek improvement, and explore alternative solutions and ways of working
• You thrive on helping customers and resolving their issues. With a strong sense of empathy, you understand different perspectives and tailor your approach to meet each customer’s needs

Desired skills and experience

• Language skills: Proficiency in Swedish and English is required. Knowledge of Norwegian, Danish, or German is considered a plus and highly valued in this role.
• At least 2 years experience in technical support management or other service related work
• Experience working with a technical product
• Working knowledge of different browsers and operating systems
• Knowledge of how to write in an instructional way when communicating with customers
• Previous experience of working with cloud based services (SaaS)
• Previous experience within PR and Communication and knowledge of any programming language is an advantage

Mynewsdesk works actively to ensure that our workplace is fulfilling for everyone regardless of gender, age, ethnicity, sexual orientation, religion or disability.

We have fun, we innovate, and we provide a market-leading PR platform.

Answer the questions in the application process and preferably apply with your LinkedIn profile. No CV or cover letter is required.
We look forward to receiving your application!

Questions? Contact Hiring Manager linda.ryberg@mynewsdesk.com or Talent Acquisition Manager linda.stuve@mynewsdesk.com

Department
Tech

Role
Customer Support Agent

Locations
Stockholm

Remote status
Hybrid

Contact Linda Development Manager – Tech