Retention Agent

Why join us in 2025?
Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

About your future role
You have a minimum of 1 year of experience in sales, service, retention, or customer service roles where you've excelled in making numerous phone calls to provide outstanding service. You thrive on interacting with customers, are recognized for your attentive listening skills, and are eager to cultivate enduring customer relationships.

The team is located in Ballerup, Denmark.

What you will be doing:

• Engaging with existing merchants to ensure they receive an exceptional customer experience.
• Proactively reaching out to merchants via phone calls, aiming to understand their needs and offer value-added services that enhance their satisfaction with Nets.
• Answering inbound calls and making proactive outbound calls to renegotiate agreements and reduce customer turnover. The split between inbound and outbound calls depends on your preferences and mostly the demand.
• Responding to customer queries and ensuring customer satisfaction.
• Being part of developing new strategies for customer retention activities.
• Building positive partnerships with customers.
• Using customer feedback to develop new techniques to ensure customer retention.
• Performing customer negotiations and cross-sales to existing customers.

Qualifications

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.

What we are looking for:

• Previous experience in customer service, sales, or retention, where you've excelled in making numerous phone calls to provide outstanding service.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and maintain relationships.
• Customer-centric mindset with a genuine desire to ensure merchant satisfaction.
• Quality conscious and able to deliver a high-quality customer experience.
• Effective communication and negotiation skills.
• Ability to stay professional in stressful situations, adapt quickly to changes, and learn new concepts and offerings.
• Proactive attitude with a focus on problem-solving and delivering results.
• Fluent in both the English and Danish languages is a requirement.

If you join us in the role of Retention Agent, this is what you can expect from us:

• Attractive salary and an overall competitive package.
• Well-structured training for the job and constant support from your manager.
• Flexibility.
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription).
• Health and dentist insurance.
• Sport clubs.
• Referral bonuses for recommending new team members to join the company.

Apply now!
If this opportunity resonates with you, we'd love to hear from you!

Please apply as soon as possible. We'll review applications continuously and close the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.

By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you!

About Us

Are you interested in joining one of Europe's leading PayTech companies? Do you want to be part of a diverse team, collaborating with colleagues from across Europe? If so, you're in the right place!

About the Team

We are the result of merging Nexi, Nets, and Sia, with a presence in over 25 countries. With over 80 years of experience, we offer plenty of opportunities for personal and professional growth. At Nexi, we learn, adapt, and think like entrepreneurs. Discover more about our culture by visiting this page: Life at Nexi.