Operations Manager, SAP Solutions

Are you ready to harness your expertise in IT Service Management and Digital Technology to elevate the world’s leading jewellery brand? If so, we have an exciting opportunity for you!

Redefine Operations at Pandora

Pandora is on a mission to optimize its SAP landscape, ensuring operational excellence and seamless service delivery. As the Operations Manager for SAP Solutions, you will be a key player in overseeing our SAP systems and cloud services, driving strategic improvements that support our ambitious goals. This is your chance to make a significant impact on Pandora’s operational success while collaborating with diverse teams.

Key Responsibilities

SAP System Operations Management:

• Oversee the operation of SAP S/4HANA and BTP, ensuring system performance meets business SLAs.
• Lead incident, problem, and change management processes in line with ITIL best practices.

Service Governance & Compliance:

• Define and enforce governance models, security protocols, and compliance standards.
• Collaborate with cross-functional teams to maintain audit readiness and regulatory compliance.

Operational Support & Issue Resolution:

• Lead L2/L3 support teams in troubleshooting and resolving SAP system issues.
• Implement proactive monitoring and continuous improvement initiatives.

Collaboration with Project Teams:

• Support large-scale transformation projects, minimizing disruption during upgrades and migrations.
• Oversee cutovers, testing, and hypercare for new project go-lives.
• Act as the primary point of contact for SAP service operations across business units and external partners.
• Drive continuous service improvement initiatives and report on KPIs and SLAs.

What You Bring to the Team

Key Qualifications:

• 8 years of experience managing SAP operations in enterprise IT environments.
• Extensive knowledge of SAP S/4HANA, SAP BTP, and cloud solutions.
• Strong understanding of ITIL processes and key SAP business processes (R2R, O2C, P2P).
• Proven ability to collaborate across departments and influence stakeholders.
• Proficiency in ITSM tools (ServiceNow preferred).
• ITIL v4 certification and familiarity with SAP Activate Methodology.

Soft Skills:

• Strong analytical and problem-solving skills with a proactive mindset.
• Excellent communication and leadership abilities.
• Experience coaching teams and fostering a culture of continuous improvement.

Why Pandora?

At Pandora, we are committed to innovation and creating an inclusive environment where everyone’s contributions are valued. You’ll work on high-impact projects that shape our operational success while advancing your career with the world’s largest jewellery brand.

Additional Information

This role is based in the Pandora Global Office in Copenhagen, Denmark.
Global Career Band: 4

Did We Get Your Attention?

If you see yourself thriving in this role and want to become a part of Pandora’s future, please apply now! We look forward to hearing from you.

We process applications on a continuous basis, so we encourage you to submit your application as soon as possible. For more information about Pandora, visit www.pandoragroup.com.

Icing on the Cake

You will work in our beautiful Head Office in Copenhagen, designed to inspire collaboration and creativity. Our space boasts a LEED Gold Certification for Energy and Environmental Design, ensuring we use resources responsibly while providing a dynamic and comfortable work environment.

About Pandora

Pandora is the world’s largest jewellery brand, crafting high-quality, hand-finished jewellery at affordable prices. With a commitment to sustainability, Pandora aims to source only recycled materials by 2025 and plans to be carbon neutral by 2025.

At Pandora, we believe that fostering an inclusive and diverse workplace is essential to our purpose: to give a voice to people’s loves. We are dedicated to creating a culture where everyone feels respected and valued.