ServiceNow Solution Consultant - (ITOM Health)

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ServiceNow Solution Consultant - (ITOM Health)

Technical Product Owner/Solution Consultant - ITOM Event Management

Responsibilities:

• Lead the design and deployment of ServiceNow ITOM solutions (CMDB, Event Management).
• Define requirements with IT and business teams.
• Manage the ITOM product backlog and roadmap.
• Ensure solutions align with ServiceNow best practices.
• Provide technical support to the Configuration & Monitoring team.
• Optimize ITOM workflows and integrations.
• Create Low-Level Design Documentation and estimate implementation.
• Manage upgrades (docs review, impact analysis, testing).

Requirements:

• Expertise in ServiceNow ITOM Health (CSA & CIS-EM certified).
• Strong experience in ITOM Health implementations.
• Deep knowledge of ITOM processes and best practices.
• Strong analytical, problem-solving, and communication skills.
• Experience with Agile project management.