Lead Service Manager (German Speaking)

Who we are
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000 colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

Why this role is important to us:
We are seeking a skilled and motivated Service Manager to join our team. The Service Manager will be responsible for client satisfaction for the ongoing provision of service functions. You will be responsible for driving service adoption, managing escalations, aligning service, and ensuring customer-centric service delivery both internally and externally.

The Service Manager will be responsible for providing the client a single point of contact within the BPaaS unit to provide support and guidance in the provision of daily operational responsibilities. Requirements and deliverables include, but are not limited to, oversight of daily service monitoring as it relates to the KPI and SLA agreements, being and escalation contact for clients as it pertains to service issues, frequent client catchups to confirm service deliverables and upcoming activities.

What you will be responsible for:

• Develop and maintain relationships with clients, and acting as the primary point of contact for operational service delivery
• Change Management responsibilities in order to safeguard the contractually defined service scope and manage conversations around scope changes in collaboration with the offer manager to deal with potential impacts
• Facilitate communication and collaboration between stakeholders, including clients and internal teams and vendors
• Identify opportunities to improve the service deliverable for an operational and technology aspect
• An understanding of financial market trends and upcoming needs in the asset management landscape
• Monitor and mitigate risks, to identify and resolve any issues or obstacles that may arise within business as usual
• Maintain and update relevant client documentation and processes to ensure they are up-to-date and effective
• Assist in aligning service delivery with other SimCorp internal groups; Onboarding, SaaS Service Delivery Manager, Customer Success organization, etc.

What we value

• A Bachelor's degree or equivalent in business
• 5 plus years working within a buy/sell side or outsourcing environment
• Fluency in German
• Good understanding of how Front-, Middle- and Backoffice are interconnected from a process view
• Skilled in administration, experienced in organizing and unifying teams from various functional backgrounds
• Proficient in clear communication and adept at building rapport, with the ability to engage organizational members across various tiers
• Effective problem-solving skills, with the ability to identify and resolve issues quickly and effectively
• Experience in Client Service within the Financial Services industry

Benefits
Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and work-life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.

Next steps
Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

#LI-hybrid

Location: Bad Homburg

Additional location:

• London
• Copenhagen