Telecommunications Manager

Company Description

At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

Job Description

Job Summary

Provides daily leadership of the Telecommunications department to include staff scheduling, employee attendance, interviewing and hiring. Provide departmental training for all newly hired staff, and keep staff advised/trained on all new policies and procedures. Orders necessary supplies for the telecom department and arrange for necessary maintenance of telecom equipment and or the work environment.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Works with Senior Director of Operations to accomplish departmental goals. Oversees the daily operations of telecommunication, including maintenance of call and procedure logs.
• Coordinate with customer counterparts to optimize workflows and improve job progress.
• Manages the telecommunications team, ensuring proper allocation of resources and efficient performance.
• Provide training, mentorship, and performance management to team members.
• Oversees and/or performs personnel functions such as recruiting, interviewing, hiring, counseling, and carrying out discipline procedure in accordance with Human Resources policies; oversees establishment of performance objectives and assessment and maintenance of good staff relations.
• Monitor operational costs and manage an annual budget; including but not limited to departmental equipment.
• Collaborates with the RMC project team to ensure equipment and resource planning for the medical center is adequate.
• Use data-driven reports to make informed decisions about process changes, resource allocation, and operational improvements. Oversee customer service operations to ensure timely and effective resolution of customer issues: Monitor, address and resolve complaints.
• Perform all other duties as assigned.
  
  
  

Qualifications

Education & Experience - Required

• High school diploma or equivalent.
• Minimum of 3-5 years in telecommunications operations, with at least 2 years in a management or leadership role.
• Computer knowledge, to include Microsoft Word and Excel.
  
  
  

Education & Experience - Preferred

• Proven experience in managing teams, vendor relationships, and operational processes.
• Familiarity with telecom industry regulations, technologies, and best practices.
  
  
  

Knowledge, Skills, & Abilities

• Strong understanding of telecommunication systems, infrastructure, and service delivery.
• Excellent leadership and people management skills, with the ability to motivate and develop a team.
• Strong problem-solving and decision-making abilities.
• Proficient in data analysis and reporting tools (e.g., Excel).
• Strong negotiation, communication, and interpersonal skills.
  
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range:

Other Compensation (if applicable):

Review the 2024-2025 UMMS Benefits Guide