Department: Customer Support
Location: EMEA-Germany-Field based
Description
The function is responsible for clinical education, communication, and support of both external and internal customers in the DACH region.
The Associate Director Clinical Liaison, Relations & Education supports practicing orthodontists and general dentists in the resolution of case specific clinical issues related to the Invisalign and iTero systems. He/she provides unbased medical information about the company’s products to increase brand awareness and support safe product use among the medical community and customers and reviews promotional advertising for accuracy and completeness of medical information.
This is a hybrid function based in our Cologne-office.
Key Responsibilities
- Is responsible for recruiting, staffing, training, and discipline of clinical specialists to support on-going clinical support needs in a high growth environment within the DACH region
- Ensure adequate coverage & availability of resources.
- Supervise & implements scheduling
- Manage a team of clinical specialists and clinical professional relations managers, being involved and overseeing professional relations strategy
- Ensure ownership, action to resolution, back up and contingency within the team
- Propose ideas for team development and the clinical role to promote improved service and education
- Work cross-functionally with other functional managers to drive innovation, customer experience and achieve business targets based on the regional strategy
- Collaborate cross-functionally on the regional strategy and creates functional plans accordingly as well as shares the professional relations strategy
- Continuously identify and drive improvement initiatives through people, process & systems/tools
- Obtain & maintain appropriate knowledge level of employees on products and process through employee training & development
- Actively participate with new hire recruitment process as required to maintain organization’s resources
Skills Knowledge & Expertise
- Bachelor’s degree, preferrably a Master’s degree
- Typically 8 years of directly related experience including people management
- Min 30% field time. Might be extended based on geography and/or business needs
Applicant Privacy Policies
Review our
Applicant Privacy Policies for additional information.
Global Diversity Statement
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
Demo