Full remote IT Infrastructure Engineer

Full remote IT Infrastructure Engineer

Ref: YC46464

An international IT company in Germany is currently recruiting a German and English speaking IT Infrastructure Engineer/Support Engineer

You will provide IT support services with a focus on infrastructure and networks to clients located in Frankfurt. While this is a remote-based position, occasional visits to the client's site in Frankfurt are required. Therefore, applicants should be able to travel to Frankfurt regularly.

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ELIGIBLE APPLICANTS:

(O) Eligible visa: Permanent residence, Spouse, Partner

(X) NOT eligible: Working holiday visa, Job seeker visa, Student visa, Requiring visa sponsorship

VISA SUPPORT: No

WORK STYLE: Remote (with regular client site visits in Frankfurt)

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TYPE: Permanent, full-time

WORKING HOURS: 40 hours/week (Occasional overtime or on-call support may be required)

SALARY: €50-55k

START: ASAP

LOCATION: Frankfurt (Remote-based)

IT System Engineer Main Responsibilities:

• Deliver 1st and 2nd line technical support (internal & external)

• Manage calls and tickets using the ticketing system

• Troubleshoot and escalate issues where necessary

• Diagnose and resolve technical faults

• Maintain and improve customer services

• Support other on-site and internal engineers

• Maintain support documentation (manuals, user guides, etc.)

• Manage licenses and vendor support contracts

• Adhere to customer IT policies and procedures

• Support planning for system integrations and relocations

• Assist with new product/service development

• Manage small-scale integration projects (including internal ones)

• Manage vendor services

IT System Engineer Ideal Candidate:

Required:

• Experience in technical support within IT infrastructure

• Excellent communication skills with clients, end-users, and vendors

• Strong knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Basic knowledge of networking (LAN, WAN, Wi-Fi) and PC troubleshooting

• Business-level English and German proficiency

• Based in Frankfurt or surrounding areas

Preferred:

• Knowledge of Windows 10 and 11

• Experience with user/group management in Active Directory

• Experience supporting Windows Server OS (2016/2019/2022)

• Experience with server administration

• Knowledge of Microsoft 365

• Experience with LAN/Wi-Fi/WAN troubleshooting

• Knowledge of IP phone systems

** All applicants for the IT System Engineer must have the right to work in the country without any restrictions as the Company is not able to offer visa support.

*When contacting us, please include the job reference number (Ref: YC46464) at the top of your message.

If your application is successful, you will be contacted within two business days.

We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.