R&D Customer Success Manager (m/f/d)

As a R&D Customer Success Manager (m/f/d) you will define, share, validate and execute plans to ensure customers successful deployment and production run.

Role Description & Responsibilities

• Serve as the primary R&D Customer Success point of contact for assigned customers
• Develop a thorough understanding of customer deployment projects, including their challenges and desired business outcomes
• Proactively identify potential risks to customer deployments; organize and lead regular meetings to manage and resolve customer-reported issues
• Maintain an accurate and up-to-date record of customer issues within internal tools, tracking progress against project milestones
• Escalate critical issues that jeopardize customer milestones; define and drive the implementation of effective resolution plans
  
  

Qualifications

• Holds an engineering degree or university equivalent.
• 6/7 years of professional experience in a similar role.
• Skills in project management and cross-functional management.
• Excellent collaboration and communication skills (including fluent English) to interact efficiently, with empathy and passion, within a multi-organizational ecosystem (Dassault Systèmes, clients, potentially Top Management) and across diverse cultures. German language is an advantage
• Ability to demonstrate leadership, creative problem-solving, excellent conflict management skills, and high adaptability to changing situations
• Strong synthesis skills, demonstrating an understanding of the big picture and task dependencies, yet able to focus on details when needed
• Focus on customer satisfaction, post-sales quality, and risk management
• Basic knowledge of PLM (Product Lifecycle Management) and potentially CAD (Computer-Aided Design) is required
• Knowledge of Dassault Systèmes products (3DEXPERIENCE, CATIA, ENOVIA…) will be a significant advantage
  
  

What's in it for you

• An international and diverse working environment in a collaborative team
• A permanent employment contract, flexible working hours, a hybrid working model, a good work-life balance, 30 days of vacation, and a comprehensive benefits package
• Various training and career development programs
  
  

Interested? Click on "Apply" to access the 3DS job portal and to upload your application documents.

Inclusion statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.