IT Service Desk Partner - 1st Level Support (x/f/m)

In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner - 1st Level Support (x/f/m).

On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 4 countries in which Doctolib is established today (Germany, France, Italy, Netherlands).

What You'll Do

• Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).
• Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc. and escalation of incidents to local IT Support teams (level 2).
• Detect incidents or recurring requests with a view to continuous improvement
• Accompany the user from the opening of the ticket to its complete resolution
• Being responsible of the IT Corner and IT Stock in our office in Berlin
• Meeting room management: test, update, replace hardware
• Propose automation or processes to improve user satisfaction
  
  
  

Who You Are

Are you convinced that you have exactly what it takes for the position? Then we encourage you to apply. Even if you don't meet every requirement, you might be exactly the right future Doctoliber for this or other positions!

• You are service-oriented and solution-maker
• You are a good listener and ask relevant questions in order to reassure the users
• You are rigorous and autonomous, without forgetting teamwork.
• You know how to adapt to change and prioritize your daily tasks
• You speak German and English fluently
  
  
  

What We Offer

• Additional health plan scheme with our partner Allianz
• Minimum 28 days of paid leave
• Parental care program (1 month off in addition to the legal parental leave and 0,5 days off per child when the school starts)
• Solidarity Days (2 days per year to help health charities and create a positive social impact)
• Wellbeing program (free mental health and coaching offer with our external partner)
• Reimbursement of public transportation
• Lunch vouchers and healthy snacks in the office
• Discount on the Urban Sports Club package
  
  
  

Interview Process

• Interview with your Talent Partner (30')
• Interview with your future Manager (45')
• Get to know the Team (45')
• Final Interview with the CISO (15')
• At least one reference check
  
  
  

Job Details

• Permanent position
• Full Time
• Workplace: Berlin (Onsite)
• Start date: asap
  
  
  

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of!

All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.