Desktop Support Technician

At Excis, you'll thrive in a dynamic, inclusive environment that fosters innovation and global growth, working alongside diverse teams to solve complex IT challenges while enjoying competitive benefits, continuous learning opportunities, and a culture that celebrates your success and professional development.

We're seeking an experienced Desktop Support Technician to provide onsite IT support for our pharmaceutical client in Germany. You'll be the frontline technical expert, ensuring seamless operations in a regulated environment while collaborating with global teams.

Responsibilities:

• Provide L1/L2 technical support for hardware, software, and network issues (Windows 10/11, macOS, Office 365, VPN, etc.).
• Troubleshoot Active Directory issues (replication errors, authentication failures, GPO misconfigurations).
• Diagnose and repair Windows BSOD errors by analyzing stop codes, memory dumps, and driver conflicts.
• Manage roaming & local user profiles, resolving corruption issues and optimizing logon times.
• Monitor and troubleshoot high CPU/memory usage using tools like Task Manager, Performance Monitor, and Event Viewer.
• Resolve application failures (DLL conflicts, missing dependencies, permission issues).
• Support BitLocker encryption and recovery scenarios, including BIOS-related configurations.
• Configure and troubleshoot Group Policy Objects (GPOs) in multi-domain environments.
• Document solutions in ServiceNow (SNOW) ticketing system and maintain IT asset records.
• Assist with network troubleshooting (IP vs. MAC addressing, DNS/DHCP issues, LAN/Wi-Fi connectivity).
• Collaborate with global IT teams to escalate complex issues when necessary.

Required Skills:

• Languages: Fluent in German (for local support) and English (for international communication).
• Experience: 2 years in desktop support, preferably in pharma or regulated industries.

Technical Expertise:

• Active Directory: User/group management, replication, authentication.
• Windows OS: BSOD debugging, profile management, GPO troubleshooting.
• Networking: DNS, DHCP, IP/MAC addressing, basic LAN/Wi-Fi support.
• Tools: ServiceNow (SNOW), BitLocker, remote support software.

Preferred Skills:

• Relevant certifications (CompTIA A , Microsoft MTA, ITIL)
• PowerShell scripting knowledge

Application Process:

We're reviewing applications now for mid-May onboarding. This is an excellent opportunity for professionals whose contracts are ending in April/May 2025.

• Submit your application
• Technical screening with our IT team
• Onsite interviews with hiring managers

Position Details:

• Type: Full-time, onsite

• Schedule: Monday-Friday, regular business hours

• Start: Mid-May 2025

We Encourage You To Apply If:

• Your current contract is ending in April/May 2025

• You're seeking stable employment with growth potential

• You thrive in collaborative, technical environments

Excis is an equal opportunity employer committed to diversity and inclusion.