Barista Supervisor at LAP Coffee (Berlin)

About Lap

We are looking for a Barista Host to join our team part-time.

LAP is a grab-and-go coffee chain operation in micro size hubs - offering products at a price point customers can afford every day, multiple times a day. In short, we are on a mission to make the specialty coffee experience more accessible, digital, and convenient.

In a world where services continue to move more towards digitalization, LAP (Life Among People) is bringing back the human touch paired with the personalisation and convenience that modern consumers have gotten used to.

Centered around emotion - the smell of a morning coffee, the warmth of a coffee cup, the social interaction and conversations shared over a coffee, the smile of the barista - we’re making high-quality coffee radically more accessible.

We're a small and friendly team of hosts, not just baristas. We're looking for a LAP host to join our team. As a LAP host, you are the face of LAP and promote our values by creating a friendly and approachable atmosphere - a place where people feel appreciated, understood in all that we do, and are able to enjoy a damn good cup of coffee.

Your role

• Prepare and serve a wide range of beverages, classics and special drinks.
• Lead by example: Provide exceptional customer service, greeting customers warmly, taking orders accurately, and ensuring all requests are handled with professionalism.
• Shift leading: ensure each team member has their place and tasks for the shift and ensuring efficient workflow.
• Be a brand ambassador upholding the LAP brand to the highest standards
• Mentor junior barista staff, providing guidance on coffee preparation techniques, customer service best practices, and product knowledge as well as performing opening and closing shadow shifts with new hires.
• Maintain cleanliness and organization of the coffee bar area, including the espresso machine, grinder, brewing equipment, and service counter.
• Monitor inventory levels of coffee beans, syrups, milk, and other supplies, and communicate any replenishment needs to management in a timely manner.
• Adhere to all health and safety regulations, including proper food handling and sanitation procedures, to ensure the safety of customers and staff.
• Handle customer inquiries, complaints, and feedback in a professional and courteous manner, striving to resolve any issues to the customer's satisfaction.
• Solving any issues that might arise in the store, with the support of management if needed.
  
  

What you need to succeed:

• A strong customer service mentality.
• Lead by example.
• Friendly, open and approachable
• Good organization and the ability to multitask.
• Available to work on weekends.
• Excellent communication and interpersonal skills. You are energized by working with people.
• Ability to work in a fast-paced, dynamic and busy environment.
• You are reliable, committed and take initiative.
• Full fluency in English is mandatory. German is a strong plus.
• Speciality coffee experience is a big plus.
  
  

Benefits:

• Free coffees and drinks
• Flexible hours
  
  

Why join LAP ☕️ ?

• Fun and passion: Become part of our curious and diverse team cherishing our joint love for good food, regular team events, and coffee culture.
• Exciting industry: Be at the forefront of revolutionizing the coffee industry by making specialty coffee affordable, accessible and top of mind.
• Opportunities to grow in the company: Join a promising startup early and grow with us.