THE COMPANY
🤝 Yes, it’s a big hairy audacious goal…
Over the last year, project b. has built a team of seasoned founders with 50 years experience unf*cking industries, ranging from construction, media telecom, and benefits to embedded finance. Today our team has set its sights on improving the lives of every German that interacts with payroll.
Payroll hasn’t changed in 30 years. Gosh, the tools literally look like Windows 95.
Today, we are integrating process automation & LLMs into a robust data architecture that is fundamentally changing how companies interact with their employees and service providers. You may even get paid faster.
Now this may seem a bit outlandish, as everyone is doing this these days. Our team has collectively raised over 750 million from VCs in Germany and Silicon Valley. They have also built one of Europe’s biggest payroll products on the tech and product side.
THE POSITION
We’re looking for a Customer Success Working Student to join the founders & team.
🤖 What you’ll be doing
As a Working Student in the Customer Success Team, you will play a pivotal role in driving the success of our strategic customers by serving as their first point of contact.
You’ll get hands-on experience supporting our customers and helping shape the experience they have with project b. You’ll be an integral part of a small, fast-moving team where your work will be visible and valuable from day one.
Your tasks may include:
- Supporting day-to-day customer interactions via email or support tools.
- Collaborating with product and growth to bring customer feedback onto the product roadmap.
- Preparing materials, reports, or templates that improve the customer experience.
- Assisting in troubleshooting and coordinating with technical teams.
- Testing new features from a customer perspective and contributing to knowledge base content.
- Joining calls with customers and learning to identify key patterns, pain points, and upsell potential.
- Spot opportunities for upselling and cross-selling as our client base grows.
💥 Why this is exciting
- Project b. is an early-stage project – you have the chance to work closely with the core team.
- Our customer success function is complex, with process-building and multiple stakeholders—ideal for someone who loves challenges and making a big impact.
- It’s a unique opportunity to gain exposure to both B2B SaaS and the payroll/fintech space, guided by people with deep experience in the field.
- There is potential to transition into the product team or help build our growing customer success team over time.
EXPERIENCE & QUALIFICATION
🤹 What you should bring
Here are some key qualifications and traits we look for:
- You're fluent or native in German and comfortable communicating in English.
- You’re enrolled at a German university (bachelor or master’s level) and looking to work 10–20 hours/week.
- You enjoy solving problems and approach challenges with analytical thinking, creativity, and persistence.
- You’re empathetic and love building strong relationships with customers.
- You’re curious about how products work and not afraid to dive into new tools.
- You’re organized, proactive, and eager to take responsibility.
- You’re excited to grow your skills in a fast-paced startup environment, working on things that matter and having real impact from day one.
✌️ What else?
- We value ownership - you take full responsibility for your work and initiatives.
- Customer focus - you enjoy engaging with customers and understanding their needs.
- Product enthusiast - You have a knack for understanding our product deeply.
- Entrepreneurial mindset - you think in opportunities and may even want to start your own business one day.
- People person - you thrive in collaborative environments and enjoy working with diverse teams.
- Continuous learner - you're keen to learn about your customers and adapt to new ways of working.
We’re happy to see you in our offices in Munich or Berlin, however this role can be performed remotely.
Demo