Demo
Seeking experienced Help Desk Administrators, German speakers, with excellent customer service and stakeholder engagement skills for opportunities in Paderborn and Rheindahlen.
Responsibilities
· Be the focal point for all contract enquires with the ability to provide contract/estate knowledge to end user as required.
· Extract all relevant details to enable the correct allocation of resources to rectify the fault first time.
· Enter all information relating to the request onto systems and issue the work order task to relevant Supervisors/departments in a timely manner.
· Support the Helpdesk Manager in monitoring all work order tasks against response times, chasing up any outstanding work order tasks as they approach their target completion dates.
· Ensure all Helpdesk specific targets are achieved. If/when a Helpdesk target has failed ensure corrective action is implemented.
· Ensure all documents are accurately completed and hard copies archived correctly.
· Accept and forward on compliments and complaints to the Helpdesk Manager
· Deliver admin support for the wider Team. This will include but not be limited to use of Office 365, Outlook, filing, scanning and Sharepoint.
· Add information and attachments to database (for which training will be given.
· Confident use of Sharepoint
· Run and analyse reports
Experience
· Experience in a Customer Service based environment.
· Planning & organising
· Excellent use of Microsoft Office
· Attention to detail.
· Effective communication skills and ability to work within a team.
· Good customer focus.
· German Speaker