CX Intelligence Specialist (m/f/x)

Our client, your new employer:

Seize the opportunity to advance your professional career to the next level as a CX Intelligence Specialist (m/f/x) at a globally active company in the automotive industry! The various models and versions of the distributed cars inspire young & old alike. The product range extends from classic petroleum engines and innovative diesel engines to sustainable hybrids and future-ready electric models.

The aim of the CX Intelligence Specialist (m/f/x) role is to ensure the seamless operation and performance of the MyDCSI satisfaction platform while delivering data-driven insights and analytics to support customer experience strategies. It also aims to enhance CX initiatives by leveraging internal data and AI tools to better understand and meet evolving customer expectations.

Location: Frankfurt am Main | Scope: Fulltime, 40 weekly hours | Type: Qualified personell leasing

You can look forward to the following benefits:

• An annual salary between 48 - 50.000€ (grading according to experience and qualifications) plus additional benefits
• Flexible working hours and home office options (hybrid model, up to 2 days home office per week)
• In-house canteen
• Individual development and career opportunities

Tatenwerk and its partner companies deliberately use video conferencing for the first meeting and job interviews, so that you don't even have to leave the house for a personal connection with us.

Your Tasks:

• Conduct regular system health checks and diagnostics for MyDCSI to ensure optimal performance
• Provide real-time operational support, including issue resolution and user assistance, to maintain seamless functionality of the MyDCSI system
• Leverage existing dashboards and tools to support projects or management requests
• Proactively offering insights for topics raised by CX Planning team (example handover, test drive, changing)
• Identify trend in 360-degree CX measurement dashboard and proactively prompt internal colleagues/department to deep dive into existing dashboard
• Support team with quarterly CX Intelligence Forum
• Support departments on implementing improvements of NPS based on analysis outcomes

Your Profile:

• University degree in Data Sciences, or Statistics or related data analytics fields. Master’s degree is a plus
• Min 1 year prior work and experience, advantage with an automotive manufacturer and/or a relevant service provider
• Experience in system maintenance and operational support, preferably with multi-market platforms
• Ability to collaborate with cross-functional teams to drive data-driven decision-making
• Very good oral and written communication skills in English

Please note our data protection declaration in accordance with DSGVO, which you can find at www.tatenwerk.de.