Service Sales Advisor

Company Description

Why TOMRA?

TOMRA is a world leader in optical and electronic sorting equipment. TOMRA Sorting Solutions is a dynamic company with an outstanding product line and an excellent level of customer satisfaction.

Why is it worthwhile to start and stay at TOMRA? Quite simply, we are a steadily growing international company that has retained its family atmosphere. Our corporate culture is Norwegian, which means there is no hierarchical thinking. If you are interested in titles and hierarchy you are at the wrong place here. We see a bright future in economic terms. Aside from that, it´s nice to know that our recycling machines are helping to make the world cleaner.

At TOMRA, we place significant emphasis on maximizing resource value and utilization, which contributes to the concept of the circular economy: an economic system designed to keep products, components and materials at their highest value throughout their life cycles within a closed loop.

Technology plays a crucial role in achieving this, with advances in certain fields helping to bring about new approaches that can help maximize the value of resources and – crucially – reduce waste.

OUR ROLE

TOMRA’s sensor-based solutions play a key role in optimizing resource productivity, particularly in the fields of waste management and recycling, where sensor-based technology can be used to increase precision and streamline processes.

To achieve the ambitious aim of a circular economy, it is necessary to employ state-of-the-art approaches that push boundaries, and TOMRA’s reverse vending and waste sorting solutions help to achieve this by recovering materials and providing valuable insight into the composition of these materials.

The result is a greater understanding of where efficiencies can be made to minimize costs and waste, and better utilize resources within a closed loop – further mitigating the impact of CO2 and other emissions and inefficiencies.

Job Description

We are seeking a Sales Service Advisor take on the organisation and management of service sales across the DACH region. This role is crucial in ensuring the efficient and profitable operation of the department, while also focusing on customer satisfaction and enhancing customer relationships.

Key Responsibilities

• Service Sales Management: Oversee and drive the service sales operations in designated countries, ensuring the efficient and profitable functioning of the department and fostering strong customer relations in the DACH region.
• Customer Complaint Handling: Address and resolve customer complaints related to sales and service, ensuring prompt and effective solutions.
• Monitor Customer Preferences: Analyse customer preferences and behaviour to guide and shape the focus of sales efforts, maximising success.
• Maintain Customer Data: Keep customer data, price lists, and other relevant information up to date in our ERP/CRM systems for seamless operations.
• Review Sales Reports: Regularly assess operational records and reports related to project sales, identifying trends and determining profitability.
• Technical Consultations and Sales Calls: Independently conduct technical consultations and sales calls with customers, providing expert advice and tailored solutions.
• Product Sales: Promote and sell TOMRA Care products and the TOMRA Insight digital solution in select countries.
• Collaboration with Subsidiaries: Support other TOMRA subsidiaries with service sales-related tasks, ensuring cohesive operations across regions.
• Customer Support: Serve as the main point of contact for customers on technical and product-specific enquiries related to service.
  
  
  

Qualifications

• Proven experience in service sales, technical consulting, and customer relationship management.
• Strong organisational skills and proficiency in using ERP/CRM systems.
• Ability to work independently and manage multiple tasks in a fast-paced, global environment.
• Excellent communication skills with the ability to build strong customer relationships.
• Strong ability to apply and leverage knowledge in a sales environment.
• Willingness to travel internationally.
• Experience and familiarity with ERP and CRM systems.
• Self-motivated with a proven ability to complete tasks thoroughly and independently.
• Strong organisational skills, with the ability to manage administration, control systems, and financial resources effectively.
• Technical, professional, and engineering qualifications.
• Experience and knowledge of modern business practices and financial controls.
• Excellent problem-solving and follow-up skills.
• Outstanding communication abilities, with a very good command of written and spoken English.
• Professional experience in a service or sales role.
• At least 3 years of experience, preferably in a similar role.
• Ability to engage with local customers, understand their perspectives, and address their concerns.
• Socially approachable, with the ability to handle stress and work under pressure.
  
  
  

Additional Information

In addition to a competitive salary and bonus plan we offer:

• Coaching (IDP – Individual Development Program)
• Full training
• Flexible working arrangements
• Invitation to company events
  
  
  

TOMRA Website: https://www.tomra.com

• TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
  
  
  

Most importantly, it’s a match!