Receptionist - Κρήτη

We are looking for a talented Receptionist to complement our Front Office team for the season 2025 in Hapimag Damnoni Resort, Crete. Come to the Hapimag family We work for vacations – with passion and heart and soul. As a sharing pioneer, we’ve been working every day for around 60 years to ensure that our guests are happy – on their holidays and all around. Are you a dedicated person, with a desire for an exciting opportunity in your professional development and a passion for holidays, travel and new cultures? Then join us! We are looking for a Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods, make sure billings are correct, and verify guests' credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our resort, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements and skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software is a plus Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude and positive can-do mindset Excellent communication and organizational skills Team player Degree in hotel management is a plus English language is prerequisite, German or Italian is a huge plus Employee Benefits Very competitive Salary & Company Benefits Excellent Training & Development Opportunities Complimentary Accommodation if necessary Complimentary Employee Meals Complimentary foreign language courses