Job Posting for Campaign Management Administrator at ICAP Employment Solutions
ICAP EMPLOYMENT SOLUTIONS, on behalf of its client, a leading electricity provider, is seeking for a campaihn management administrator.
Primary Duties And Responsibilities.
Create and manage new CRM campaigns
Assign leads to external sales channels, Internal Call Center, and stores through CRM and Excel
Collaborate with the IT department to ensure the proper import of lists into the CRM
Monitor available digital and CRM leads, ensuring adequate stock in a timely manner
Provide guidelines to external sales channels for the execution of new projects/campaigns
Analyze campaign performance and prepare detailed reports, offering essential data to support decision-making or recommend adjustments during or after campaign execution, in line with the company's strategies and priorities
Work collaboratively with Sales Channel TLs, SPVs, and Heads to ensure the smooth execution of campaigns
Manage marketing materials, such as scripts, email templates, etc., to support relevant stakeholders
Handle social media messages (related to sales topics) daily and assign them to the Internal Call Center
Manage the Internal Call Center mailbox efficiently
Cooperate with Sales Back Office agents to ensure the effective handling of Internal Call Center requests
Assign callbacks to Internal Call Center agents
Export churn data from the CRM and assign it to Internal Call Center agents
Requirements
High school diploma required
University degree (AEI/TEI) will be considered an asset
At least 2 years of experience in a similar position, including task assignment, workload management, and work schedule creation
Strong oral and written communication skills
Negotiation skills and customer-oriented mindset
Ability to understand the needs of external and internal agents
Effective time management and multitasking capabilities
Data entry skills with the ability to use or quickly adapt to CRM programs and related computer systems
Ability to work independently and as part of a team
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