Customer Support Representative - Swedish - Larnarca

Position: Customer Support Representative

Location: Larnarca, Cyprus

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer inquiries and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed.
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records

REQUIREMENTS

• Speaks and writes fluent Swedish
• Fluent in spoken and written English (B2 )
• Are driven and not afraid to take on new challenges
• Passionate about customer service and service
• Good communication skills
• A genuine problem-solving mentality

OFFER

• Full time position
• Working hours: Mon-Sun, 9:00 - 22:45 (shift work)
• (Moving package) Reimbursement from the company of 1000 euros for flight ticket and accommodation
• Possibility of living in a company apartment for the first two months
• Paid training and ongoing coaching
• Professional growth and development opportunities.
• State-of-the-art premises that provide a fantastic working environment with relaxing rest areas