IT Support-Helpdesk Technician

Optimal, on behalf of its client, a Leading Energy Firm, is looking for an IT Support-Helpdesk Technician, based in Athens.

Responsibilities:

• First level troubleshooting and support for IT issues
• Support and maintain company infrastructure
• Prepare, inventory, and deploy end-users’ equipment (laptop/workstations)
• Provide technical user support across the group (on the phone, via email, in person, or through remote access)
• Provide quick resolution and excellent customer service
• Set up accounts for new users
• Repair and replace equipment as necessary
• Handle communication with hardware and service providers to fulfill IT procurement requests
• Document hardware and software problems (building a knowledge base)
• Equipment registration in internal system

Απαραίτητα Προσόντα:

• At least 1 year of experience in similar positions
• Fluency in Greek and English language, both written & spoken
• Knowledge and troubleshooting skills on Microsoft Windows and Microsoft O365 platform
• Basic knowledge and understanding on networking (LAN/WAN, VPN technology etc.)
• Basic knowledge on Microsoft Server (Active Directory, Exchange, Sharepoint, SQL, etc.)

Παροχές:

• Competitive compensation package

• Stable working hours
• Pleasant and creative working environment

About Optimal

Since 2005, Optimalhas provided unparalleled, bespoke HR services to large organizations and SMEsoperating in the EMEA region. We pride ourselves on delivering a 360° businesssupport platform to our clients through 6 service divisions:

• Talent Acquisition
• HR Strategy & TalentDevelopment
• Learning & Development
• Workforce Management
• Recruiting
• Outplacement