Job Posting for Senior Reservations/Operations Officer at Recruitment Services | Kariera.Group
HETCO TOURS is looking to hire a
Senior Reservations/Operations Officer for its Incoming department.
Job Description Handling of reservations and operation procedures for groups of foreign travelers to Greece. Responsible to communicate with foreign agents and tour operators, and provide itineraries/costings/offers for group tours to Greece Responsible to communicate with suppliers like hotels, restaurants, coach companies, etc, to secure the necessary services for each group Responsible to follow up both with clients (agents/tour operators) and suppliers for all necessary arrangements for each group. Responsible to keep track of all necessary deadlines for confirmations/cancellations of services, as well as, payments from clients and to suppliers. Responsible to source necessary tour leaders, assistants, escorts, and guides according to each group’s itinerary Responsible to keep the company’s back-office system updated at all times for each file. Handling of emergency phone line (mobile number) Ability to monitor e-mails (in case of emergency) during non-office hours. Position’s Necessary Requirements Adequate prior experience in similar position. Proficient in English Proficient knowledge of MS Office applications Practical mathematical and numerical skills Communication and negotiation skills Team working skills, and ability to work under time pressure Crisis management skills, and ability to act professionally, efficiently and quickly during crisis and unforeseen events. Position’s Desired (but Not Necessary) Requirements Proficient in Spanish A degree in tourism related studies Knowledge of Panasoft “Travel Force” back-office system
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Demo
Thessaloniki, CM
Full Time