IT Logistics Specialist - Office Based - Zagreb

Who We Are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500 experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

What The Information Technology Department Does At Worldwide

The IT department is made up of seasoned professionals united in one common goal: to keep Worldwide’s technical infrastructure operating at the highest levels for our employees and our customers. We are a global team comprised of numerous professionals including cyber security, artificial intelligence, IT helpdesk, application support, and more.

What You Will Do

• Load Operating systems to Worldwide laptops using SCCM and other alternative tools
• Maintain an accurate register of hardware and software assets both in stock and in use by Worldwide employees
• Ensure that all equipment is correctly identified and tagged
• Stay up-to-date with hardware and software changes that could impact the systems and their operation by Worldwide employees
• Ship IT equipment to remote users and track shipments
• Troubleshoot computer problems, and implement appropriate action/solutions
• Support, examine, and repair computer systems, hardware, printers, and computer peripherals
• Coordinate hardware repairs with the appropriate vendors
• Follow up processes and procedures setup within the IT Support Department
• Answer the helpdesk emails received from users
• Help Worldwide employees set-up their equipment and troubleshoot any issues
• Follow up on incidents and user requests and closure within SLA timeframes
• Complete form processing/data entry in a timely and accurate manner
  
  

What You Will Bring To The Role

• Attention to detail is a must
• Experience with setup, diagnostic and troubleshooting of laptops, workstations, printers, scanners, copiers, etc
• Ghosting & synchronization software an advantage
• Microsoft operating systems (MS Office 365) and other software applications such antivirus, remote support tools, Adobe, etc
• Active Directory, Microsoft Exchange
• Excellent interpersonal skills
  
  

Your Experience

• Excellent command of written/oral English (technical)
• 1 to 3 years technical experience including extensive customer service experience
• Excellent analytical and consultative/customer service
  
  

We love knowing that someone is going to have a better life because of the work we do.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.