Order Manager

Join our team as an Order Manager! Are you ready to take on a dynamic role in managing Request for Services (RFS) for both Towers Electronic Data Center (EDC) and Cloud?

We are looking for a proactive and detail-oriented professional to support our clients, collaborate with vendors, and ensure seamless service request processes. If you thrive in a fast-paced environment and enjoy working with technical teams, this opportunity is for you!

Responsibilities:

• Manage Request for Services (RFS) in Service Now, both for the Towers Electronic Data Center (EDC) and for Cloud.

• Providing support for the Requestor/Client, track status of the RFS.

• Convey with Vendor, arrange clarifications, organise meetings.

• Assist client at the ordering.

• Collaborate with the technical team to get a clear process .

• Maintain centralized documentation of all activities using docSpace.

• Provide regular reporting to management on the current status of the RFSs.

Key Deliverables:

• Ensure effective communication and act as a key point of contact for Lufthansa clients.
• Maintain documentation related to Request for Services Process.
• Ensure the quality assurance of the proposals created by Vendor.
• Ensure the quality of the yearly updated Process Interface Manual about the required services.
• Participate in regular meetings with Management or Vendor.
• Organize meetings for clarification.

Required Qualifications and Skills:

• IT all around knowledge
• Ability to work independently and proactively in a dynamic environment
• High level of initiative, and proactive approach to problem-solving
• Ability to manage and track requirements
• Proficiency in Microsoft Excel
• Experience in using ITSM tools (JIRA, SNOW)
• Service- and customer-oriented mindset
• German language is an advantage

What we are proud to provide you with:

• Hybrid working with even only weekly 1-2 office days and flexible working hours based on core time.
• Financial benefits such as; an outstanding amount of cafeteria, referral reward and team or individual reward based on your accomplishments.
• Corporate health insurance package at one of the largest private healthcare providers with nationwide coverage.
• Carefully designed career paths, with the appropriate training courses and projects to accomplish your aims such as language courses, tech talks and trainings for your needs.
• Lufthansa Group flight ticket discounts.
• What’s more, if you are interested in our additional benefits: check out our benefits page.

Our community is characterized by mutual respect and an attitude of helpfulness. This high professional quality level and the colorful personalities will help you spend your everyday life in a good mood, why you make the best of your skills and talents.

In addition to an inclusive and helpful atmosphere, trust is also an important value for us. You can rely on us with anything right from your first day, and we also trust you to the utmost extent.

Are you ready to fly with us? Apply now!

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