Customer Care Back Office Team Leader

Europe's market leader, Porsche Finance Group Hungary, headquartered in Budapest XIII., is currently seeking a new colleague to join the Department of Operational Leasing

Your role:

• Inspire and lead the Customer Service Back Office team (11 members)
• Coordinate and supervise the team’s daily tasks
• Take responsibility for the comprehensive and efficient execution of tasks
• Support the Managing Director by preparing decision-making materials
• Ensure compliance with labor regulations and handle employee-related matters
• Actively and effectively participate in daily operational tasks (credit assessment, vehicle procurement, lease agreement closure, vehicle sales, penalty management)
• Participates in system development, prepares the specification required for development
• Knows, adheres to and ensure internal policies

Key requirements

• Degree in Economics or Finance (Bachelor's level or higher)
• Proficiency in the English language (level C1 or strong B2 with a focus on business communication) and native speaker in Hungarian
• Leadership experience in Customer Care or Client Relations
• Exceptional communication and efficient problem-solving skills
• User-level proficiency in computer skills, particularly with MS Office

Preferred:

• Experience in operational leasing or banking finance

What we can offer:

• Kind and supportive team, we are all-ears for new ideas
• We provide a long term, stable career opportunity with room for professional development
• Competitive remuneration package
• We help your family with school starting support
• Extra benefits (free gym membership, health insurance, discount for eyeglasses purchase, free fruit once a week)
• Sharetoo Carsharing usage for private and company purposes, and rent-a-car discount

If you are interested in the position and believe that your skills align with the requirements, don't hesitate to apply. Please send your resume to the following email address, indicating your salary expectations.