Customer Service Advisor - Waterford

Customer Advisor

Are you seeking a role with a dynamic company, in a busy contact centre environment in a very popular area of Waterford?
Do you want the flexibility of our hybrid working option?

Abtran is currently recruiting full-time, permanent Customer Service Advisors for our Waterford office. We’re looking for motivated, customer-focused individuals to join our team.

As a Customer Advisor, you’ll be the first point of contact, offering support for a leading brand and delivering an exceptional customer experience.

This hybrid position includes onsite training at our Waterford office, followed by a 50:50 split between working from home and in the office.

Our Waterford office address is:

• 4th Floor Wallace house, Maritana Gate, Canada Street, Waterford X91 PP2R

Salary: €13.50 per hour / €26,325 pa
Start date - 6th May 2025

Employee Benefits include:

• Hybrid working options available
• Premium office location with great travel links
• Inclusive and fun culture
• Leap Card Tax Saver
• Excellent training provided through Abtran's Academy Programme -All training provided is fully paid
• Premium Pay on Weekends and Bank Holidays
• Wellbeing programme focused on our people's health and wellness
• Health Insurance Discount Programme
• Employee Assistance Programme
• Pension Scheme & Life Cover

How you will spend your day:

• Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
• Using your product knowledge to solve problems for customers
• Keeping yourself up to date with business and product information
• Use of the systems and tools available to effectively handle customer’s queries
• Strive to achieve and maintain service level statistics
• Maintain a high level of first call resolution and quality assurance
• Contribute to overall team performance within your specialised department
• Adhering strictly to data protection and confidentiality laws
• Ad hoc duties as required

Our ideal candidate:

• Previous Customer Service experience is a bonus but not essential
• Passion for providing exceptional service to clients
• Excellent verbal and written communication skills
• Fluency in written & spoken English is essential for this role
• A high level of accuracy and attention to detail
• Strong computer skills are essential
• Proven ability to deal with problems and solve them effectively
• Ability to work well either individually or as part of a team
• Ability to handle confidential information
• Strong attendance, performance and adherence to policies are essential for this role
• Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.

Apply today if you would like to work in a fun and dynamic team within a positive and supportive environment that promotes a work-life balance. This could be the start of a promising and rewarding career with plenty of opportunities for career progression.

• You must have authorisation to work in Ireland

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Abtran is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are committed to equality of opportunity and operate non-discriminatory practices in relation to access to employment, conditions of employment, access to training and experience, promotion and classification of posts. All employment decisions at Abtran are based on business needs, job requirements and individual qualifications, without regard to gender, civil status, family status, sexual orientation, age, disability, race, religion, and membership of the Traveller community.