Business Analyst - Claims Transformation

Allianz plc

About Allianz

We are proud to be one of the world’s most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model.

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Ireland’s Best Workplaces for Women in 2025! If you're ready to take the next step in your career, apply now and become part of the team!

The Opportunity

We are delighted to bring a new role to market, within our recently formed Claims Transformation Team. As a Business Analyst within the Claims Transformation Team, your will be crucial in contributing to the successful implementation of new systems and ways of working, as well as the improvement of claims processes within the Claims Dept. You will work closely with stakeholders like internal end-users, subject matter experts, our Claims IT team and other colleagues from around the business to analyse current processes, gather requirements, identify gaps, and propose solutions that enhance operational efficiency and improve customer experience. Your experience will be vital as you support team members in driving innovation and improvement across our Claims Department. Reporting to the Claims Transformation Manager, you will join a team of technical experts who uphold the highest standard of collaboration.

Responsibilities:

• Requirements Gathering: Conduct stakeholder interviews, surveys, and workshops to understand business needs and requirements for each product/ journey/ tool.
• Document functional requirements clearly and comprehensively.
• Analysis of Current Processes: Analyse existing claims processes to identify inefficiencies, bottlenecks, and areas for improvement. Engage with LEAN work and develop process maps and workflows
• Solution Design: Collaborate with cross-functional teams to translate business requirements into actionable specifications for developers and technical teams to maintain backlogs. Assist in designing user interfaces, user experiences, and system interactions based on user needs.
• Stakeholder Communication: Act as a liaison between the claims department, IT teams, and other stakeholders, ensuring clear communication and understanding of requirements and project goals. Provide regular updates to stakeholders on project progress and solicit feedback.
• Testing and Validation: Develop test plans and test cases based on documented requirements to ensure that the delivered systems meet business expectations. Facilitate user acceptance testing (UAT) to validate the functionality of platforms/tools with end users.
• Change Management Support: Assist in creating a change management strategy by identifying potential impacts of the new systems on business processes and staff roles Develop user training materials and support training sessions to help staff adapt to the new tools and processes.
• Documentation: Maintain and update comprehensive documentation throughout the project lifecycle, including requirements documents, process maps, training guides, and user manuals.
• Continuous Improvement: Gather feedback during and after implementation to identify areas for further enhancement of the platforms/tools.
• Collaboration: Work closely with project managers to align on project timelines, scope, and resources.
• Monitoring Key Metrics: Define and monitor critical success metrics related to claims processing efficiency and effectiveness to assess the impact of the new platform and tools
  
  

Essential Experience:

• Proven 3 years' experience as a Business Analyst, Change Management or similar role, preferably within the insurance industry or claims domain
• Proficient in process modelling techniques and tools, such as BPMN, Visio, or similar
• Strong analytical, communication, and presentation skills.
  
  

Desirable Experience:

• Knowledge of claims systems, insurance policies, and industry best practices
• Bachelor's degree in Insurance, Business Administration, Computer Science, or related field (or equivalent experience
• Familiarity with Agile methodologies and working in cross-functional teams
  
  

71366 | Operations | Professional | Non-Executive | Allianz Ireland | Full-Time | Temporary

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under appliable local laws and regulations.

Join us. Let's care for tomorrow.