Call Centre Agents Citywest Dublin

Call Centre Agents, Citywest Dublin

We are currently recruiting for a number of call centre agents on a permanent contract working a minimum of 20 hours a week.

Role: To provide a fast, efficient and professional Call Centre service, reporting to the Call Centre Manager & Call Centre Supervisor.

Key Accountabilities:

· To answer telephone calls within the service level agreement parameters

· To promote a professional customer service within the call centre

· To demonstrate best practice in call handling procedures

· Taking responsibility to refer/escalate calls which cannot be handled by Call Centre Agent

· Take responsibility for manning the reception

· Any other duties outside of this performance agreement, as and when required by NCTS

Competencies Required:

· Minimum of 18 months experience in a similar call centre role

· Flexibility

· Pleasant, friendly, professional manner

· Articulate

· Organisational Skills

· High level communication skills

· PC skills

· Willingness to improve own knowledge re: Car Testing Service

· Teamwork

· Fully aware of NCTS Integrity Programme

Benefits:

• Bonus scheme

Job Types: Part-time, Permanent

Pay: €13.50 per hour

Expected hours: No less than 20 per week

Work Location: In person

Reference ID: CC2