IT Field Service Engineer

As an IT Field Service Engineer, you will:

• Be responsible for monitoring customer’s IT infrastructure.
• You will be responsible for identifying issues and taking preventative action to ensure business continuity for our customer base.
• In addition to this you will be a point of escalation for Level 1 engineers, working with the support team to ensure all issues are resolved quickly and efficiently.
• Energetic self-starter with a positive/flexible attitude.
• Solution orientated with very good problem-solving skills.
• Ability to communicate at all levels (verbal and written).
• Ability to work under pressure, meet deadlines and respond to changing priorities.
• Attention to detail.
• A minimum of 3 years of experience in both remote and on-site support
• Desktop Support- supporting, troubleshooting Desktop & Remote
• Supporting all levels of Windows Server from 2012 to 2022
• Providing support for Hyper V and VMWare Environment.
• Providing Hardware and software support to our customers
• Daily support for all backup related issues ensuring a timely resolution
• Consulting with 3rd party companies when issues needed to be escalated
• Working with all levels of Windows OS from Windows 7 to 11
• Working with all levels of Apple Mac OS
• Working with 3rd level support on projects which include Office365.
• Successfully helping users to migrate to Office365 and solving any related problems

Job Type: Full-time

Pay: €40,000.00-€50,000.00 per year

Experience:

• IT support: 2 years (preferred)

Licence/Certification:

• Drivers License (preferred)

Work authorisation:

• Ireland (required)

Work Location: On the road