Service Administrator

DESCRIPTION

Join Our Team as a Service Administrator – Dublin, Ireland

Are you ready to take the next step in your career with a global leader in Aftermarket Service Operations? We are looking for a dynamic Service Administrator to join our team in Dublin, Ireland and play a key role in delivering outstanding customer support.

Monday to Friday, 8:30 AM – 5:00 PM (onsite) | 1-hour lunch break

Why Join Us?

In this role, you’ll be at the heart of our service operations, making a real impact by:

• Being the First Point of Contact – Set the tone for a positive customer experience, fostering trust and loyalty.
• Building Strong Relationships – Develop connections with key customers, ensuring they feel valued and supported.
• Providing Tailored Solutions – Assess customer needs accurately and recommend the best services.
• Optimizing Service Scheduling – Plan scheduled and unscheduled service events to minimize downtime.
• Ensuring Accurate Documentation – Maintain customer records in Cummins systems for smooth follow-ups.
• Resolving Issues Proactively – Handle customer concerns efficiently to enhance satisfaction.
• Driving Continuous Improvement – Share feedback to refine processes and elevate service standards.

RESPONSIBILITIES

What You Bring to the Role

• Customer Support Expertise – Experience in aftermarket service or customer-facing roles is a plus.
• Industry Knowledge – Familiarity with the Powergen Standby and Prime Power sectors, plus an understanding of electromechanical equipment repair and maintenance , will empower you to provide informed solutions.
• Team-Oriented Mindset – A collaborative approach to working with colleagues and customers alike.
• Effective Communication Skills – The ability to adapt your messaging for different audiences.

QUALIFICATIONS

Your Background

Education & Experience

• High school diploma or equivalent qualification.
• Relevant work experience or specialized skills gained through education, training, or hands-on experience.

Diversity & Inclusion at Cummins

‘At Cummins, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or any other status protected by law. As a disability confident employer, we strive to make our recruitment process as accessible as possible. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters!’

Ready to make an impact? Apply now and be part of a company that values your expertise and commitment to service excellence.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

ReqID 2406522

Relocation Package No