Front Office Manager

The Newgrange Hotel is part of the Cusack Hotel Group and based in Navan, Co Meath.

Our Front Office team are currently seeking to recruit a Full-Time Front Office Manager (39 Hours) to join their professional, highly skilled team. If you have the relevant qualifications /experience, or looking to break into the hospitality industry and would like to develop your career within a busy 3* hotel and have a real passion for the industry we could have an excellent opportunity for you. Must have availability evenings and weekends

Responsible to: Revenue & Reservations Manager

Purpose of Job: To promote a positive image of the Hotel to both customers and colleagues. To ensure the smooth and efficient running of reception

Service Promise: “Be First to Greet” – Our service promise becomes our guarantee for the service our customer can expect to experience. It communicates to the customer how you are going to meet and exceed their expectations.

Key Duties and Responsibilities

• To ensure that our guests are greeted in a warm and friendly fashion and in a professional manner.
• To ensure effective implementation of all front office standard of performance procedures
• To monitor all front office cash transactions, float and till procedures and to ensure that procedures are carried out in accordance with Company policy
• To ensure the professional operation of the front office
• Take and confirm reservations to our guests
• Establishing a strong communication with Accommodation team
• Dealing with any customer complaints in a professional manner and notifying management of these.
• Overseeing the smooth runnings of the day-day tasks
• Providing training to the front office team
• Manage rosters, job chats & appraisals
• Monitor the Guestline PMS system and reviewing business on the books to maximise revenue

REQUIREMENTS

• Experience as Front Office Manager ideal but not essential for this role
• Proven track record of managing a team within a 3* hotel prefered
• Fluency of written and spoken English with absolute attention to detail
• Able to work on own initiative and equally able to work as part of the overall management team
• Available for work during weekends and holidays.
• Experience on Alkimii or another Time & Attendance System
• Proficient with Hotel booking systems and PMS- Guestline would be an advantage

Benefits:

• Employee discount
• Meals on duty
• Gym membership
• On-site parking
• Bike to work scheme
• On-site parking
• Extensive Training Academy and Development

Job Type: Full-time

Salary: €14 per hour

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Gym membership
• On-site parking

Schedule:

• 8 hour shift
• Weekend availability

Job Types: Full-time, Permanent

Pay: €14.00 per hour

Expected hours: 39 per week

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Gym membership
• On-site parking

Work Location: In person

Reference ID: FO NGH 2024