Claims Handler- Direct Settlement Injury

Job Overview

Reporting to the Claims Manager, you will participate in a customer focused claims handling team, dealing with liability claims from registration to settlement to include settlements up to & including Direct Settlement, Pre litigation, Litigation Damage & Injury team type settlements.

You will ensure that a proactive, innovative and compliant philosophy is adopted in relation to all claim handling activities, which will involve managing a portfolio of Motor Liability, Employer Liability, Public Liability injury/damage and Personal Accident claims, where claimant cases are managed either directly with the claimant, via a solicitor, through the Injuries Board or Litigation process. Your duties are to be carried out in adherence to all regulatory requirements.

Job Responsibilities

Your role will involve:

• Providing first telephone contact for customers in a friendly, courteous and professional manner to ensure a positive customer experience.
• Ensuring all necessary information is captured at notification stage in a comprehensive and accurate manner.
• Ensuring that accurate decisions on the outcome of the claim are made at an early stage, in order to reduce claims cost and lifecycle. This includes decisions on policy indemnity, investigation, legal liability, quantum, reserving and settlement strategy.
• Targeting claims where appropriate for settlement direct with the claimant, ensuring that these claims are dealt with in a proactive, fair and compliant manner.

Job Responsibilities

• Targeting claims where appropriate for settlement with the claimants’ legal representatives prior to the Injuries Board process.
• Managing claims within the Injuries Board process.
• Managing claims that have proceeded to Litigation including liaising/instructing Legal Defence Team, Expert witnesses, Service Providers etc.
• Ensuring all recovery opportunities and fraud aspects are identified and proactively handled through to conclusion.
• Ensuring Customer Service levels are delivered and maintained in accordance with agreed standards.
• Ensuring that claims handling is at all times in compliance with the regulatory rules, codes and internal processes and procedures.
• Demonstrating FBD values and behaviours in all interactions with customers (internal and external) and colleagues.

Education

• Hold an APA Qualification in both Personal and Commercial Insurance.
• Strong customer service skills,
• Strong Technical knowledge of liability claims handling along with an excellent understanding of the Personal Injuries Assessment Board and litigation processes.
• Significant experience Managing Multiple Stakeholders
• Pro-active and Highly Organised
• Highly Analytical and Excellent attention to detail
• Excellent Written and Verbal Communication
• Proficient in the use of Microsoft Office Suite
• Strong professional relationship builder
• Positive Attitude
• Takes ownership of own development

Experiences

• Minimum 2 years experience in handling similar claims portfolio.
• Significant experience Managing Multiple Stakeholders

Competencies

• Pro-active and Highly Organised
• Highly Analytical and Excellent attention to detail
• Excellent Written and Verbal Communication
• Proficient in the use of Microsoft Office Suite
• Strong professional relationship builder
• Positive Attitude
• Strong customer service skills,
• Strong Technical knowledge of liability claims handling along with an excellent understanding of the Personal Injuries Assessment Board and litigation processes
• Takes ownership of own development

MCC

This role has a CF4 & CF4 designation.

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This role falls within FBD Claims Pay Band B.

The role is being offered on a fixed term contract with a closing date of 22nd April.

FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.