Sales Training Specialist

HelpGrid is an on-demand BPO call center. The Outbound division specializes in abandoned cart recovery and welcome calls, helping online sellers recuperate thousands in sales. Our team is driven by integrity and endurance, each team member adheres to company procedures, policies, and expectations with positive professionalism.

Main Responsibilities:

The Trainer is responsible for developing competency and skill sets in an individual to perform his/her duties effectively and efficiently in the workplace. Talent development and training will focus on selling effectiveness, upselling, developing a coaching mindset and executing as a valued business partner to improve the skill set of sales agents within our team. The trainer will guide sales agents through curriculum and coaching designed to meet their individual and team targets.

• Facilitates e-classroom training to teach program product knowledge, call handling skills (soft-skills), customer service, and program process and procedures.
• Design and develop sales materials, tools, training and playbooks that show sales agents how to transform their approach.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Monitors calls and performance of new hires and agents who undergo training on new processes/ campaigns to identify training gaps.
• Monitor sales objectives and results.
• Coordinates efforts with the Quality Team with gap analysis to identify areas of improvement of the outbound team.
• Utilize a variety of adult learning techniques to deliver training in the most effective and impactful manner.
• Gathers documents and distributes clear information from updates received by the client/OPS team.
• Participates in calibration meetings with the QA and results management team to ensure the information being trained is up-to-date.
• Maintains e-class attendance and training performance records of agents.
• Monitoring internal clients’ websites for any discrepancies with policies, procedures, prices and/or labels.
• Work closely with the team members, motivating, coaching them and making sure all their product and procedure gaps are addressed.
  
  
  

Qualifications:

• 2 years of progressively responsible experience in the BPO industry.
• Has experience in applying adult education theories and the principles of systematic design of training and evaluation.
• Strong sales background.
• Excellent verbal communication skills for training delivery; must have a dynamic and engaging e-classroom presence.
• Excellent written communication skills are required; must be able to write in a grammatically correct, clear, and concise manner.
• Must be proficient with MS Office and Google Suite.
• Ability to lead teams and measure individual performance. Knowledgeable in performing TGA/TNA (Training Gap Analysis/Training Needs Analysis).
• Excellent consulting skills, (e.g., critical thinking, problem-solving, decision making, and influencing).
• Great time management.
• Ability to creatively use resources and adjust to changes quickly and professionally.
• Ability to work independently with minimal supervision, but also in a team environment.
• Strong attention to detail.
  
  
  

Employment Type: Full Time

Hours: EST

Location: Remote