Receptionist

Waterville, County Kerry, Ireland

Receptionist

(Positions available from May – October annually)

The Receptionist position (“R”) at Hogs Head Golf Club (“HHGC”) is a wonderful opportunity to join one of the top private, resort golf clubs in the world. The (“R”) position will work closely with the Front Office Manager, porters and the duty management of the property. Their role is to support the operation of the property whenever required. The (“R”) will report directly to the Front of House Manager. The (“R”) MUST possess the service gene and DNA with sincere and genuine desire to provide the ultimate experience for all HHGC Members and Guests.

Facility Information

Hogs Head Golf Club was “Built by Friends, for Friends, for Fun.”

Hogs Head Golf Club has breath-taking vistas including the Finglas River flowing through the course, majestic cliff holes overlooking Ballinskelligs Bay and the seaside charm of Waterville village. Hogs Head Golf Club is an experience unlike any other. It is our personal, sincere and genuine attention to every detail that makes the impossible come to life, creating unique and long-lasting relationships along the way. Designed by legendary golf architect Robert Trent Jones Jr, Hogs Head is a private member's club situated just a mile from Waterville Golf Links on the Ring of Kerry. Named after a marine bearing point on the Ballinskelligs Bay, and completed in 2017, this spectacular layout was voted as the “Best New International Course” by Golf.com. Built on a majestic peninsula outside Waterville Village with stunning sea, mountain, river, and lake views, Hogs Head plays high above the ocean atop dramatic cliffs. It has many classic design features including a nod to Tillinghast's theory on a gentle opening hole, and a Biarritz green (but interestingly found on a par 5). But the most notable inclusion is the 13th - a clifftop par 3, with not one but two infinity greens. Owned and operated by Alvarez & Marsal, Inc., HHGC is not only one of the top club experiences in Ireland, but with a focus on providing an elite, championship golf experience coupled with superior lodging accommodations and service, it is becoming one of the most sought-after clubs in the world. www.hogsheadgolfclub.com

JOB DESCRIPTION AND PRIMARY EXPECTATIONS

• Responsible for providing a five-star level of service to all members & guests at Hogs Head Golf Club.
• Create a welcoming, friendly, and approachable environment at the front desk assisting with all Hog and guests queries or needs.
• Be on hand at all times throughout the shift to assist with the checking in and out of guests, luggage coordination, guest queries etc.
• Provide room tours on check in for all guests staying in the Lodge & cottages.
• Explain the hotel & room amenities and assist the guest with all dining reservations, day trips, golf or spa reservations.
• Gather information pre arrival for all groups, liaising directly with the concierge team to understand every detail of the groups stay, requirements & billing instructions.
• Ensure all guests details are correct on Jonas pre arrival. Collect any outstanding information on arrival and input into the Jonas database.
• Coordinate daily with the housekeeping & mini bar team on all room arrivals/departures, laundry, special requests in rooms, room changes etc. to ensure the smooth running of the hotel.
• Work with the porters and drivers co ordinating luggage, ensuring that all departing or arrival luggage is accounted for, tagged and safely delivered to the guest’s room or transportation.
• To ensure guest security and privacy is maintained and respected at all times and adhere to all fire safety and security precautions to ensure the safety of our staff & guests.
• Assist with promoting and making guest reservations for Gails Spa, Lough Currane bar and restaurant & McCarthys bar.
• Process payments for guests checking out and balance all payments at the end of day to match the accounts.
• Ensure all products and services are correctly charged for on all guests bills. Liaise with multiple departments on any billing queries to find a solution for the guest and fix the billing issue. Report any charge discrepancies or declined payments to the Front of House Manager & accounts team.
• Run end of day reports on credit card machines and end of shift reports to match charges on shift with the numbers for accounts.
• Answer telephone calls and emails throughout the shift & communicating messages to the front of house team & concierge departments.
• Assisting other departments as required.
• Adhere to all standard operating procedures and rules to ensure a safe and organised working environment.
• Contribute to team effort by accomplishing related results as needed.
• Respond to any enquiries in a timely, friendly, professional and efficient manner
• Use excellent customer service skills to establish and maintain effective working relationships with other employees, Hogs and members of the public.
• To actively live the brand values and engage others to do same.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Previous experience in a 5-star Hotel environment is preferable but not a requirement.
• Previous experience in a reception role desirable.
• Must possess excellent guest service skills.
• Attention to detail.
• Highly organised.
• Must have fluent English both oral and written.
• Ability to work in a team environment.

CRITICAL SKILLS:

• Excellent communication skills, verbal and written.

· Have a positive attitude and excellent interpersonal skills.

· Highly organised and possess problem-solving skills.

• Ability to work effectively with and present information to other department heads, staff and vendors.
• Ability to work in a team environment as well as being self-motivated and take initiative to carry out individual tasks.

PHYSICAL DEMANDS:

• Must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, and depth perception.
• Occasionally required to walk or move to various locations within the property; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• A noise level in the work environment is usually quiet.
• Schedule must be flexible to include weekends and holidays.

COMPENSATION & BENEFITS This is a seasonal position (April – October). Work – Life balance is important at Hogs Head Golf Club

· Remuneration DOE

· Staff accommodation can be provided

· Gratuities

· Regular Activities and gatherings for all teams across HHGC

· Wellness at work events

· Refer a friend scheme

· Continual training and development

· Goal orientated career growth

· Staff uniforms

· Playing privileges

· Bike to work scheme

· End of year recognition party

· Social events and activities

· Meals while on duty

INSTRUCTIONS ON HOW TO APPLY:

Preparing a thoughtful letter of interest and alignment with the above noted expectations and requirements is necessary.

Your letter should be addressed to Michelle O'Sullivan, HR Manager, and clearly articulate why you want to be considered for this position.

Please send via email to: careers@hogsheadgolfclub.com; No Phone calls please.

Expressions of interest should be conveyed no later than 5pm on December 4th, 2024.

Job Type: Full-time

Additional pay:

• Overtime pay

Benefits:

• Bike to work scheme
• Company pension
• On-site parking

Schedule:

• 8 hour shift
• Weekend availability

Language:

• English (required)

Licence/Certification:

• work permit (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Application deadline: 05/05/2025