Care Co-ordinator

JOB DESCRIPTION

As part of a team you will be responsible for:

• Ensure care staff rosters are prepared on a timely basis and communicated to staff.
• Familiarising with care staff team to enhance the client and staff matching process
• Monitoring, mediating, and logging both client and staff activity, and following up on staff assignments and client service
• Ensure all support hours are covered including staff absences.
• Accurately entering and maintaining client and staff records in compliance with company policy.
• Dealing with emergency situations
• Answering each incoming call in a friendly, professional and knowledgeable manner
• Assisting with all office paperwork in timely manner

You will need to possess the following:

• Good Office/Administration Skills desirable
• Works well under pressure in a fast paced environment
• Have exceptional organisational and multi-tasking skills
• Have a professional demeanor and excellent telephone skills
• Have outstanding communication skills and are committed to customer service
• Have proficient IT & data entry skills
• Enjoy working in a team oriented environment
• Experience in scheduling is an advantage

PERSON SPECIFICATION

Essential

• Effective administrative skills
• Competent IT user with knowledge of Microsoft Word, Excel and Outlook
• Ability to communicate effectively, both verbally and in writing
• Ability to remain calm under pressure

Job Type: Full-time

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Free or subsidised travel
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Education:

• Advanced/Higher Certificate (preferred)

Experience:

• Office administration: 1 year (preferred)
• Healthcare: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving (preferred)

Work Location: In person