Reception Manager

We are currently recruiting for a Full-Time Reception Manager to join our growing team here at Kilkea Castle

Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience. We are Great Place To Work 2024 certified and Georgina Campbell’s Four Star Hotel of the Year 2024.

Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.

Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home.

Job Title:

Reception Manager

Reporting to:

Front of House Manager

Job Description:

The successful candidate will oversee the front desk operations, ensuring smooth check-in/check-out process for guests with high standards of customer service while managing the reception team.

Key Responsibilities

• Assisting the FOH Manager on day to day managing of front desk operations to ensure smooth check-ins/check-outs, handling payments and guest services
• Supervise and motivate the front of house team to deliver excellent customer service
• Handle guest queries, requests and complains in a professional manner
• Ensure front of house is adequately staffed, organised and running efficiently
• Liaise with different departments to ensure any special requests are adhered to in regard to guest requests
• Adhere to Health & Safety regulations as well as hotel policies and procedures
• Oversee HotSoft booking system, manage room availability and ensure accurate reservations for guests

Skills/Requirements

• Previous experience in a similar management role in a 3 or 4 star hotel preferred
• Working knowledge of HotSoft or similar hotel software an advantage
• Professional appearance and demeanor
• Excellent customer service and communications skills
• Leadership skills and a positive attitude
• Ability to multitask and good crisis management skills

Benefits

• Discounts across entire resort
• Competitive hourly rate
• Meals while on duty
• Employee recognition
• Bike to Work scheme
• Employee Assistance Programme and PRSA scheme
• Continuous training and development
• Uniform provided*
• Gratuities*

Kilkea Castle is an equal opportunities employer

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