Part-time Reservations Agent

We have a fantastic opportunity for a part-time Reservations Agent to join our team at the Kilkenny River Court Hotel.

About us:

The Kilkenny River Court Hotel is a premier 4-star city centre hotel and is superbly located adjacent to the main shopping areas, theatres, entertainment, tourist attractions, Kilkenny's Medieval Mile, and Kilkenny Castle.

We are part of the Neville Hotel group, a family-owned Irish Hotel Group with four iconic hotels, with a fifth on the way. Within the group are the 4* Royal Marine Hotel in Dun Laoghaire County Dublin, the 5* Druids Glen Hotel & Golf Resort in Wicklow, the 4* Kilkenny River Court Hotel, the 4* Tower Hotel & Leisure Centre in Waterford City, and the new 4* Ravenport Resort in Wexford with is due to open in 2023.

The Candidate:

The ideal candidate for this role will be a confident, organised person who has excellent attention to detail and guest care skills. A flexible attitude towards shift work is essential as midweek and weekend work is a prerequisite for the role.

Key Duties & Responsibilities:

• Answer in-coming calls and emails from prospective guests, corporate clients, tour operators and travel agents. Ensuring that all are dealt with in a prompt, efficient and professional manner.
• To answer the hotel telephone to the agreed company standards.
• To anticipate guests needs and ensure that the level of service provided is above and beyond guest expectation.
• To complete departmental checklist daily.
• To input all group rooming lists.
• To develop a strong working relationship with colleagues in your department and related departments.
• To convert enquiries to a sale, passing on new business leads to the Sales team.

Experience/Qualifications

• A friendly positive can-do-attitude.
• Must be fluent in English both written and oral.
• A minimum of 6 months reservations /reception experience in a 4* property.
• Strong customer care skills.
• Ability to organise and prioritise.
• Experience with Hotsoft Office System is desirable.
• Having knowledge of third-party websites is desirable.

In return we offer excellent employee benefits including:

• Hotel B&B discounts across the group.
• 20% discount on bar & restaurant food in a sister property.
• 10% discount on food for family occasions (groups of 20 or more).
• Comp golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply)
• Promotion of bike to work scheme and other commuting to work incentives.
• Meals during shifts.
• Free onsite tea/coffee.
• Opportunities for career progression.
• Employee of the Month and Employee of the Year.
• Employee referral bonus (T&C's applies).
• If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's applies).
• The chance for further career development and training opportunity.

Important Information:

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.