Office Supervisor - Healthcare Managed Services

At Morgan McKinley we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth. We are hiring the best people and helping them grow both professionally and personally, to ensure a bright future. Let us tell you more about this great opportunity.

We are currently looking to hire a Supervisor for our Healthcare Managed Service delivery team in Waterford.

As a Supervisor in Morgan McKinley’s Healthcare Division, you will have the responsibility for the day to day smooth running of the office, manage workflow throughout the Central Appointments & data reporting in the office.

Reporting into the Office Manager Of Healthcare Managed Services, you will have overall responsibility for reporting, quality & assurance with your team in Central Appointments.

How you will spend your day:

Provide analysis, planning and execution, administration, support, reporting and maintenance of the iPMS systems.

• Training staff and supporting key users on changes in systems and/or processes.
• Be visible to the client, fostering relationships built on partnership and trust.
• Increase the team’s awareness and understanding of KPI/SLA obligations.
• Responsible for the documentation and delivery/commercialisation of new ideas.
• Give feedback on a regular basis through weekly reporting and observation of one to ones, team meetings, etc

Know your team:

• Create the right climate and culture for the team to prosper.
• Lead by example, actively promote and foster a culture where learning and customer service are of the highest priority.
• Delivery of KPI/SLA.
• Providing the framework to ensure swift and effective responses to the client.
• Planning with your client and supporting new business activity.
• Developing strong internal and external relationships.
• Ensuring service and capacity requirements are met.
• Flagging any gaps in service delivery and driving change to fix them. (Work with each other on clear goals.)
• Building and managing a proactive, positive, and effective relationship with the client.

Essential Qualifications:

• Microsoft Office Suite Experience
• Reporting & Analysis Experience
• Client / Account management experience - preferably in a hospital environment.
• Experience monitoring projects and processes.
• Experience in identifying, assessing, and developing activities to improve.

Our Ideal Candidate:

• Familiar with the Patient Management Systems Administrator (iPMS):
• Strong communication skills.
• Can move from seeing the big picture to the operational perspective with ease.
• Can easily switch between structured, process-oriented thinking and unstructured, problem resolution.
• Builds strong relationships and can influence others.
• Strong leadership and coaching skills.
• Target focused on managing SLA’s.
• Excellent planning and organising skills.
• Highly motivated.
• Does not get flustered under pressure.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES

Job Type: Full-time

Pay: €32,000.00-€35,000.00 per year

Additional pay:

• Overtime pay

Benefits:

• Company pension
• Employee assistance program
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person

Expected start date: 14/04/2025