Customer Service Administrator

We are looking for an experienced Customer Service Administrator to join our existing Service team

The role will involve the below:

• Handling Customer Inquiries
• Answering phone calls
• Logging and Closing of Service Requests
• Routing of engineers to customer requests
• Maintaining customer records
• Problem resolution
• Excellent record keeping required
• Reporting - Ability to generate reports based system information
• Experience in a busy service environment would be an advantage
• Handle Weekend Calls on a rota system

Job Type: Full-time

Pay: €25,400.00-€40,202.93 per year

Benefits:

• Free or subsidised travel
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Ballina, CO. Mayo: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 2 years (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Location:

• Ballina, CO. Mayo (preferred)

Work Location: In person

Application deadline: 04/04/2025
Reference ID: Customer Service Administrator
Expected start date: 04/04/2025