Guest Relations Manager

We are currently seeking a Guest Relations Manager to join our Front Office team.

Key Responsibilities:

• Enhance guest satisfaction by ensuring smooth Front Office and outlet operations.
• Supervise check-in/check-out procedures and maintain high service standards.
• Manage guest inquiries, room assignments, and VIP reservations.
• Handle guest feedback, develop strategies for service improvement, and oversee ReviewPro metrics.
• Assist with special events and group bookings, ensuring seamless coordination.
• Maintain strong key control and oversee guest room security.
• Drive upselling initiatives and support revenue-generating strategies.
• Train and motivate Front Office staff to deliver Yes I Can! service.
• Ensure compliance with health & safety, legal regulations, and hotel policies.
• Actively reply to reviews on various platforms to ensure a high response rate within a timely manner
• Attend to any projects which may be directed by hotel manager

Requirements:

• Experience in a similar guest-facing role within a quality hotel environment.
• Strong leadership, problem-solving, and organizational skills.
• A passion for delivering outstanding guest service and enhancing the overall experience.
• Excellent communication and interpersonal skills.
• Proficiency in a PMS system; Opera experience preferred.
• Knowledge of various OTA’s systems is preferred but not essential

Benefits:

• Radisson Hotels Group staff rates for you, your friends, and family worldwide.
• Competitive salary and benefits package.
• Meals on duty and uniform laundry service.
• Tax-saving commute and bike-to-work schemes.
• PRSA scheme and career development opportunities.
• Employee recognition awards and social events.

The Radisson Blu Royal Hotel is located in the heart of Dublin’s city centre at the crossroads of Golden Lane and Chancery Lane. Nestled between some of the city’s most famous landmarks, including Dublin Castle, Christchurch Cathedral, and St. Patrick’s Cathedral, the hotel offers exceptional service and genuine Yes I Can! Hospitality.

With 234 contemporary guest bedrooms, state-of-the-art meeting and event spaces, the luxurious Velvære Spa, and multiple dining options—including the Chancery Grill and the stylish Dyflin Bar—the Radisson Blu Royal Hotel is the perfect destination for business and leisure guests alike.

If you are passionate about hospitality and delivering exceptional guest experiences, say Yes I Can! and apply today.

The Radisson Blu Royal Hotel is an equal opportunities employer.

Job Types: Full-time, Permanent, Internship, Graduate

Benefits:

• Bike to work scheme
• Employee discount
• Food allowance

Schedule:

• Weekend availability

Work Location: In person