Level 1 IT Helpdesk Engineer

Job Overview

RBK is Ireland's largest indigenous professional services firm with a comprehensive and varied service offering from offices in Dublin, Athlone and Roscommon. We are dedicated to providing our clients with exceptional service and creating lasting tangible impact. As we undergo a period of significant growth, we invite you to learn more about RBK and consider joining us on our journey to success.

Why Choose RBK?

As a people first firm, we work as One United Thriving Team, living our Values by:

• Putting People First and consistently treat everyone fairly, with respect integrity and trust.
• Making a Positive Difference by giving back to our clients and communities.
• Being In It Together to achieve a clear end goal by collaborating and having each other's back.
• Keeping it Clear and Concise to avoid confusion and bring clarity, purpose and prioritisation for everyone.
• Stepping In & Owning It with Excellence by taking responsibility for achieving better outcomes and results.

Due to continued growth and expansion, we are now seeking to hire a Level 1 IT Helpdesk Engineer to join our team. The successful candidate for this role should have 1 years' experience in an IT helpdesk, technical support, or customer service role. Previous experience with Active Directory, Microsoft Office 365, or other business systems is also an advantage.

The role will provide a fantastic opportunity for the right person to become a key member of the team with defined career progression and working closely with other colleagues to deliver high quality and bespoke services to our clients.

As part of this role, travel to client sites will be required; therefore, a full, clean driver's license is essential.

Key Responsibilities

• Provide timely, professional first-line IT support for internal staff and external clients via phone, email, or remote assistance.
• Troubleshoot and resolve hardware, software, and network issues for both employees and clients.
• Document, categorize, and prioritize support requests using the service management platform.
• Escalate unresolved technical issues to technical support teams.
• Assist in the setup, configuration, and installation of hardware and software.
• Perform routine system checks and updates to ensure system performance.
• Ensure that support tickets are addressed efficiently, with clear documentation of actions taken.
• Provide user training and guidance on IT best practices where needed.

Skills & Qualifications

• Proven experience in an IT helpdesk, technical support, or customer service role (1 years preferred).
• Basic knowledge of operating systems (Windows, iOS) and office productivity tools.
• Familiarity with networking fundamentals and troubleshooting.
• Excellent communication and customer service skills, both verbal and written.
• Strong problem-solving skills and ability to prioritize tasks.
• Ability to work independently and as part of a team.
• A proactive attitude with a willingness to learn and develop new skills.

Desirable

• Familiarity with Active Directory, Microsoft Office 365, or other business systems.
• Basic understanding of network configurations, VPNs, and firewalls.

Benefits of working with RBK

• Competitive compensation package.
• Pension and Life Assurance.
• Professional Subscriptions.
• Corporate Discounts.
• Social Club.
• Employee Incentive Schemes.
• Excellent opportunities to develop and enhance your career with a progressive Firm.