Address and resolve customer issues regarding Red Hat Ansible Automation Platform and Red Hat Ansible Engine via the ticketing system
Investigate and troubleshoot technical issues and provide solutions to problems to customers
Work with customers to migrate, upgrade, and maintain Red Hat Ansible Automation Platform
Contribute regularly to the global Red Hat knowledge management system
Exceed customer expectations by providing outstanding customer experience
Weekend shift (once in 2 months rotation)
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Experience as a technical support engineer
Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context
Troubleshooting and debugging skills, with a passion for problem solving and investigation
Experience with cloud technologies, like Amazon Web Services (AWS), Google Compute Engine (GCE), EC2, Red Hat OpenStack Platform, Eucalyptus Cloud, Microsoft Azure, VMware, Linode, and Digital Ocean
Outstanding written and verbal English communication skills
The following will be considered a plus:
About Red Hat
Red Hat
is the world’s leading provider of enterprise
open source
software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40 countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
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Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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Demo
Waterford, MU
Full Time