Associate Director IT Operations (GMP Automation Support)

The Associate Director, IT Operational Technology ensures the reliable operation of the IOPS IT/OT infrastructure and operations. The role will provide administrative direction and support for the daily IT operational activities for the Automation department. This may include the responsibility for servers, all hardware and communications infrastructure, desktop, and portions of Identity and Access Management (IAAM), ensuring integration and coordination with Corporate systems and infrastructure. A solid background in IT/OT Automation, including work with DeltaV/Emerson and/or Rockwell/Alan-Bradley products is needed for the role.

As an Associate Director, IT Operational Technology, a typical day might include the following:

• Ensuring the reliable operation of the IOPS IT/OT infrastructure and operations by providing administrative direction and support for daily operational activities of IT Operations team including, but not limited to, responsibility for all hardware and communications infrastructure, software licensing as well as all levels of desk side support that meet the short and long-term business goals of internal functional areas.
• Providing operational management of following functions under established standards and processes set by corporate IT; Integrate local resources with global teams for Data Center Operations, Network Services, Telecom/communications and System Monitoring, Asset Management, Desktop Support, and Security.
• Coordinating portions of IAAM to ensure secure and efficient access to IT resources, implement and maintain IAAM policies and procedures to protect sensitive information and systems. Collaborate with the security team to address IAAM-related issues and ensure compliance with regulatory requirements.
• Planning and executing IT projects, ensuring they are completed on time, within scope, and within budget and coordinate with other departments and stakeholders to ensure successful project delivery.
• Ensuring compliance with relevant regulations and standards and maintain robust security measures to protect the organization's IT/OT infrastructure.
• Developing and implementing IT strategies that align with the organisation's goals and objectives.

In order to be considered for this position, you must hold a BS/BA in Information Technology or related field and

• 10 years of progressively more responsible experience, including 10 years of management experience and a minimum of three years’ experience in an FDA or similarly regulated environment or equivalent combination of education and experience.
• Management and delivery experience required including management of a diverse technical team, including Helpdesk, Desktop, Server and Network staff. Experiencing managing vendors and managed services.
• Experience in developing and deploying SLA's, Metrics and other best practices as well as having successfully implemented ITIL practices into an organization.
• Experience with Business Continuity and Disaster Recovery planning.