Telephone Triage Nurse - Limerick Based ( Blended / Hybrid Approach)

Exciting Opportunities To Work Remotely and On Site ( Blended / Hybrid Approach)

Telephone Triage Nurses

Role:

Telephone Triage Nurse - Blended

Reporting to:

Clinical Nurse Lead/ Clinical Quality & Nurse Manager

Contract:

Permanent (after completion of successful probationary period).

Flexibility required.

19 hour contracts available; working shift rotas: evening, overnight, weekend and public holidays.

Locations:

Central Call Centre, St. Camillus Hospital, Limerick city with a blended approach working from Home.

Pay & Benefits:

• Paid on an hourly basis every fortnight.
• 35 days paid holidays per annum (pro rata and inclusive of 10 public holidays).
• Sick Pay Scheme.
• Paid Maternity cover & paternity leave.
• Paid lunch breaks while on duty.
• Flexible & short working week.
• Free parking.
• Permanent contract.
• Full training and induction program provided.
• Career progression opportunities.

Telephone Triage Nurse responsibilities include:

• Interacting with patients over the phone, the nurse will use clinical software together with professional judgement and training to assess patient symptoms.
• Practice in accordance with and have a good working knowledge of all ShannonDoc policies, procedures, and guidelines. Maintain nursing records and documentation to a high standard.
• Provide treatment, advice, or direction, based on the protocols, guidelines, and clinical software provided by the company.
• Liaise with all other members of the multidisciplinary team when required.
• Ascertain the urgency of the patient’s medical need at the time of the call and direct them to the most suitable level of medical care (GP, ED, ambulance, Nurse advice).
• Maintain patient safety.
• Provide nursing care in accordance with NMBI Code of Professional Conduct and scope of practice framework.
• Engage in continuous professional development.

Essential Requirements

· NMBI Registered General Nurse (RGN) with 3 years post registration experience.

· Clinical Knowledge with a broad range of experience to support the ability to clinical assess patients over the phone and support independent clinical decision making.

· Recent experience and or qualification in at least one of the following disciplines :

• Accident and Emergency
• Paediatrics
• Practice Nursing
• Obstetrics
• Mental Health

Qualifications/Skills:

• Basic IT skills required.
• Knowledge of Microsoft Office, desirable.
• Excellent Communication Skills inclusive of written and verbal communication.
• Proactive with good initiative.
• Friendly, courteous and professional manner.
• Professional Phone etiquette.
• Strong Organisational skills and efficient time management.
• Maintain the organisation’s strict code of confidentiality in all dealings
• Ability to work as part of a team and or own initiative .

Extensive Training Programme will be provided to acquire & enhance skills outlined below

Initial training will be required on site in Shannondoc Call Centre, Limerick

Job Type: Part-time

Expected hours: 16 – 19 per week

Benefits:

• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Limerick, CO. Limerick: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you 3 years post qualified with a registered general nurse qualification?
• Do you have experience in any of the following disciplines:

*Accident and Emergency

• Paediatrics
• Practice Nursing
• Obstetrics

*Mental Health

Education:

• Advanced/Higher Certificate (preferred)

Experience:

• General Nursing: 3 years (preferred)

Language:

• English proficiently (preferred)

Work Location: Hybrid remote in Limerick, CO. Limerick

Reference ID: TTN1024