Golf Administrator and Operations Coordinator
About the Role
The Royal Dublin Golf Club is seeking a highly organised and personable Golf Administrator and Operations Coordinator to support the efficient day-to-day running of the Club. With a strong focus on administrative duties (approximately 80% of the role), this position also involves regular coordination with operational departments to ensure a consistently high standard of member and guest service.
Acting as the first point of contact in the Club Office, the successful candidate will be a key member of the front-of-house team, managing communications, supporting bookings, and helping deliver a seamless experience across all areas of the Club’s operations.
Remuneration & Benefits
- Salary: €35,000 per year
- Pension Scheme: Employer matches contributions up to 6%
- Private Healthcare: Access to the Club’s VHI healthcare programme
- Annual Christmas Voucher: One4All gift voucher
- Staff Benevolent Fund: Supported by Club members
- Professional Development: Financial support for education and training relevant to the role
Key Responsibilities
Administration & Member Services
- Serve as the front-of-house presence in the Club Office, greeting members and guests.
- Handle all incoming communications, phone, email, and walk-ins, in a timely and professional manner.
- Manage the main Club inbox and reception phone line, ensuring prompt, polite responses to members, visitors, and tour operators.
- Process green fee bookings and respond to member queries with accuracy and efficiency.
- Assist members with tee time issues, online systems, and general golf-related queries.
Tee Sheet & Competition Management
- In partnership with the Operations Manager, ensure all tee sheets are correctly set up throughout the year in line with member, guest, and visitor booking policies.
- Block off tee times for Club fixtures, events, and maintenance where required.
- Assist with the annual setup of competitions and review of competition settings as per the fixture schedule.
- Conduct weekly checks to ensure competition start sheets and tee booking times are accurately configured and available for the relevant membership categories.
Operations & Service Coordination
- Liaise with all departments daily to support smooth operational delivery.
- Maintain and manage the Club’s internal “Snag List”, tracking and resolving facility and service issues.
- Assist in implementing customer service standards using platforms such as My59 Club and Club Benchmarking.
- Support coordination of Golf Services teams (Meet & Greet, Rangers, Locker Room) alongside the Operations and Clubhouse Managers.
Marketing & Digital Communications
- Monitor and report on digital engagement using available analytics tools.
- Update the Club’s website and Member Area with news, results, and events.
- Build and maintain relationships with Tour Operators, a key source of green fee and overseas visitor traffic.
People & Team Support
- Support onboarding and training of new staff in systems such as EPOS, IG, and internal databases.
- Assist Heads of Department in ensuring service standards are met across operational teams.
- Help coordinate seasonal staff schedules and provide cover where needed in golf operations.
Reporting & Business Support
- Produce regular reports on tee time utilisation, member usage trends, and visitor activity.
- Assist the General Manager and Operations Manager in developing and implementing process improvements across the Club.
The Ideal Candidate
- Previous experience in an administrative, hospitality, or customer-facing role
- Proficient in Microsoft Office and comfortable learning new software (experience with IG or similar systems an advantage)
- Strong communication and interpersonal skills
- Highly organised with strong attention to detail
- Flexible, proactive, and a team player
Job Type: Full-time
Pay: €35,000.00-€37,500.00 per year
Additional pay:
Benefits:
- Bike to work scheme
- Company pension
- Food allowance
- On-site parking
- Private medical insurance
Schedule:
Work Location: In person
Demo
Dublin, LE
Full Time