Rental Service Technician - Trane Ireland Limited

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview:

The Rental Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install rental equipment and support as a field-based technician. The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes.

Key Responsibilities:

Customer and Technical:

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.

• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.

• Build and maintain strong relationships with customers, acting as a trusted point of contact.

• Collaboration with rental desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.

• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.

• Reporting and Analysis: Generate regular reports on completed invoiced work orders.

• Communications with supervisors, operations managers, senior technicians, and customers on updates and to drive continuous improvement.

• Handle orders in/out of warehouse for sale stock and spare parts.

• Assess Rental units and accessories for damage when returned to storage facility.

• Test and tag rental equipment according to internal process

• Setup, commission and decommission Rental equipment on site

• Carry out Chiller modifications at our storage facility.

Internal Controls and Administration:

• Ability to work as a field-based technician.

• Strong knowledge of customer service principles.

• Effective communication skills

• Analytical thinking and problem-solving abilities.

• Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of manufacturing industry an advantage

• People and communication skills with a positive mindset

• Appropriate skilled based certificates with F-Gas an advantage

• Gas safe and advantage

• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays

• Full clean Irish Driver’s license as a company vehicle will be allocated

• Right to Work status confirmed for Country of application.

• Manual handling certificate

• Forklift licence

You can look forward to:

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.

• Company van

• A fast-paced working environment

• An excellent working culture and community

• A structured induction plan with continued learning and development.

• A key role where you can make a direct contribution to our business.

Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.