BPO SPE Voice

Job summary

We are seeking a dedicated and experienced BPO SPE Voice professional with 2 to 3 years of experience in customer service and customer voice. The ideal candidate will work from our office in a rotational shift environment. This role is crucial in ensuring customer satisfaction and maintaining high service standards.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and efficiency.
• Address customer queries and resolve issues promptly to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide detailed information about products and services to customers.
• Follow communication scripts and guidelines to ensure consistency in service delivery.
• Escalate complex issues to the appropriate departments for resolution.
• Collaborate with team members to improve customer service processes.
• Participate in training sessions to stay updated on product knowledge and customer service techniques.
• Meet performance targets and KPIs set by the management.
• Ensure compliance with company policies and procedures.
• Use CRM software to manage customer information and track interactions.
• Provide feedback to management on customer issues and service improvements.
• Maintain a positive and professional demeanor during all customer interactions.

Qualifications

• Must have 2 to 3 years of experience in customer service and customer voice.
• Should possess excellent communication and interpersonal skills.
• Must be able to work in a rotational shift environment.
• Should have strong problem-solving abilities.
• Must be proficient in using CRM software.
• Should be detail-oriented and able to multitask.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification preferred.